At Sparrow Hotels, our purpose is to create an environment where people and communities flourish. We are committed to our guests, clients, and employees through social responsibility, community investment, sustainability, design, and innovation.

At the heart of everything we do are our Core Values: Hospitality, Accountability, Respect, Teamwork, Leadership, Empowerment, and Innovation. These values guide how we work, how we treat one another and our guests, and how we grow together. If these values reflect who you are, we’d love to hear from you!

We are excited to welcome an experienced Part-Time Front Desk Agent to the team at the historic Norwood Hotel.

The Norwood Hotel has been a Winnipeg landmark for generations, with a history dating back to the late 1800s. The hotel has been proudly operated by the Sparrow family since 1937, making the Norwood the oldest continuously operated family hotel in Manitoba.

The Opportunity

As a Front Desk Agent, you will be one of the first and last points of contact for our guests. You will play an important role in creating a warm, welcoming, and memorable guest experience while ensuring front desk operations are handled accurately and efficiently.

This is a part-time position with scheduled shifts that may include days, evenings, weekends, and holidays. Open and flexible availability is required to support operational needs.

The successful candidate must also be willing and able to cross-train in Night Audit responsibilities and provide additional support when required.

What You'll Be Doing

- Welcome guests in a friendly, professional, and engaging manner.
- Check guests in and out efficiently and accurately.




- Verify guest identification and follow established check-in and payment procedures.
- Provide guests with information about hotel services, amenities, facilities, and local attractions.
- Respond promptly and professionally to guest questions, requests, concerns, and inquiries.
- Answer and direct incoming phone calls in a courteous and professional manner.
- Record guest preferences, requests, and relevant information accurately in the hotel PMS.
- Identify opportunities to upsell rooms and services while enhancing the guest experience and maximizing hotel revenue.
- Process guest payments and transactions accurately and in accordance with established procedures.
- Resolve guest concerns and complaints using appropriate service recovery practices.
- Communicate outstanding guest requests, concerns, or issues to management for appropriate follow-up.
- Ensure credit card and debit transactions are balanced and accurate.
- Maintain a clean, organized, and professional front desk environment.
- Follow all hotel policies, procedures, safety standards, and cash-handling requirements.
- Cross-train and provide support with Night Audit responsibilities as required.
- Work collaboratively with other departments to ensure a seamless guest experience.

What You Bring to the Table





- Minimum 1 year of hotel Front Desk experience in a fast-paced hotel environment is required.
- Previous experience with a hotel PMS is considered an asset.
- Strong customer service and interpersonal skills.
- Excellent verbal and written communication skills.
- A positive, professional, and hardworking attitude.
- Strong attention to detail with the ability to maintain accuracy in a high-volume environment.
- Ability to remain calm, professional, and solutions-focused when handling guest concerns.
- Strong organizational and time-management skills.
- Ability to work independently while contributing positively to a team environment.
- Ability and willingness to follow established procedures and standards.
- French language skills are considered an asset.
- Flexible availability, including weekends and holidays, is required.
- Willingness to cross-train in Night Audit responsibilities.

Why Join Sparrow Hotels?

At Sparrow Hotels, we believe our people are at the heart of our success. We are committed to creating a workplace where employees feel respected, supported, empowered, and proud to be part of the team.

If you are an experienced hospitality professional who enjoys creating exceptional guest experiences and takes pride in delivering outstanding service, we would love to hear from you!

Apply today and become part of the Norwood Hotel team.

Pay: From $16.40 per hour

Expected hours: 16.0 – 32.0 per week

Benefits:

- Company events
- Discounted or free food
- Flexible schedule
- In office parking

Experience:

- Hotel Front Desk: 1 year (required)

Location:

- Winnipeg, MB R2H 0T1 (required)

Work Location: In person

📌 Hotel Front Desk Clerk (Winnipeg)
🏢 The Norwood Hotel
📍 Winnipeg