Amazon Connect expertise drives senior contact center support for TD onsite in Toronto, with responsibility for complex incidents and operational solutions.

This senior specialist provides level three technical support across TD’s North American contact centers. The work emphasizes Amazon Connect, Cisco UCCE, VOIP, monitoring, provisioning, and problem management. You will collaborate with Engineering and Delivery groups while supporting contact center infrastructure.

Key Responsibilities:

- Diagnose and resolve complex hardware and software incidents
- Provide level three contact center operational support
- Support infrastructure changes and quarterly maintenance windows
- Onboard current infrastructure and support requests
- Lead tooling discussions and maintain tool platforms

Requirements:

- Minimum five years of relevant experience
- Expert knowledge of Cisco UCCE and VOIP
- Experience with IP telephony and contact center support
- PowerShell, Python, and REST API coding experience
- French and English verbal and written communication skills

Apply senior Amazon Connect, Cisco UCCE, and VOIP support expertise to TD’s Toronto contact center infrastructure.

📌 Senior Contact Center Support Specialist (Toronto)
🏢 TD Bank Group
📍 Toronto