Lead soft services in Peterborough with ISS, coordinating cleaning, catering, front-of-house teams, and onsite workplace experience. The role is full time and permanent.

As Soft Services Team Leader, you will manage onsite ISS placemakers and support ISS management and the Workplace Experience Lead. Your work will cover facilities management, client relationships, stakeholder communication, and continuous improvement. You will help enhance the customer and guest touchpoint journey while supporting workplace experience objectives.

Key Responsibilities:

- Lead cleaning, catering, front-of-house, and soft services teams
- Manage onsite ISS placemakers and promote positive team culture
- Own and enhance the end-to-end touchpoint journey
- Build relationships with colleagues, customers,



clients, and stakeholders
- Implement continuous improvement and service enhancement opportunities

Requirements:

- Experience leading or managing a team
- Knowledge of facilities and client relationship management
- Excellent communication and interpersonal skills
- Strong time management and organisational abilities
- Microsoft Office experience and Health and Safety understanding

Bring team leadership, stakeholder management, and service improvement skills to ISS’s onsite soft services operation in Peterborough.

📌 Soft Services Team Leader Peterborough
🏢 ISS Facilities Services
📍 Peterborough