Join WPA, a regional leader in procurement and construction services across Wales, with a strong reputation for delivering value and impact in the public sector. WPA, the Welsh regional business unit of LHC Procurement Group – is a not-for-profit organisation dedicated to bringing buyers and suppliers together focusing on the built environment to deliver projects across Wales efficiently and cost-effectively. We’re looking for a motivated, client-focused Client Support Manager with a strong understanding of public sector and/or the built environment who will focus on strengthening relationships with our partners and stakeholders across Wales. Working closely with the Regional Director and the wider team, you will play a key role in delivering an excellent client experience, managing leads and opportunities by providing guidance and support through the procurement process. In this pivotal role, you will support our mission of "working together to deliver better buildings, homes, and communities across Wales" by fostering collaboration, driving efficiency and helping reinvest surplus funds into community initiatives.

What You Will Be Doing

Client Engagement & Support:

- Act as the primary contact for regional clients, building long-term relationships and understanding their needs.
- Provide ongoing support to clients to ensure their procurement journey offers a value for money approach, building in social value and offering our value added services where required.
- Work and develop relationships with our Welsh Suppliers to ensure they understand framework users’ requirements.
- Promote business development opportunities, create solutions and approaches to meet client’s needs.

Business Development & Sales Support

- Generate, manage, monitor and report leads and opportunities, tracking progress using CRM systems.
- Manage and be responsible for lead conversation into opportunities while managing client relationships to support business growth.
- Achieve engagement targets,



ensuring that clients are contacted regularly and responses are managed effectively and timely.
- Identify opportunities for clients that drive a value for money and assurance approach.

Project & Stakeholder Management

- Maintain regular communication with appointed companies to exchange business development information.
- Support clients and appointed companies in delivering and evidencing social value impact.
- Assist in executing regional marketing plans, attending events, exhibitions and industry seminars.

What You Need

- Proven experience in client-focused account management, sales, or business development.
- Strong communication, presentation, and negotiation skills.
- Knowledge of public sector procurement and/or the construction industry.
- Ability to work proactively in a client-focused setting.
- Experience using CRM systems (e.g., Microsoft Dynamics) and proficiency in MS Office.
- Full UK driving licence and willingness to travel across the region.

Why join us?

At LHCPG, the work we do has real impact. We're a purpose-driven, not-for-profit organisation that helps improve lives and places across communities in the UK. In return, you'll enjoy a supportive culture, opportunities to develop your career and a range of benefits designed to help you thrive both inside and outside of work.

Some Of The Benefits You’ll Enjoy Include

- Salary of £53,300 per annum
- £5,740 annual car allowance
- Generous employer pension contribution
- 34 days holiday, including bank holidays
- An extra day off for your birthday
- Generous employer pension contribution
- Monthly wellbeing allowance
- 1.5 days’ volunteering leave each year
- Private medical cover and health cash plan after successful completion of probation
- Enhanced family leave, retail discounts and additional lifestyle benefits after probation
- And plenty more

We will interview suitable candidates as applications are received and therefore reserve the right to close this vacancy before the advertised deadline if suitable candidates are identified.

📌 Client Support Manager (Field)
🏢 WPA (Welsh Procurement Alliance)
📍 Field