Drive client success for TELUS Health’s Employer Solutions through strategic planning, business reviews, and trusted advisor relationships. Support partners, clients, and advisors across their success journey.

As a Customer Success Manager, you will manage and measure initiatives that strengthen engagement with TELUS Health solutions. You will work with clients and partners through product roadmap presentations, strategic sessions, customer events, and success planning. The position centers on measurable outcomes, advocacy, and collaboration with internal teams.

Key Responsibilities:

- Build relationships with client stakeholders, including C-level executives
- Conduct business reviews and develop measurable success plans
- Present product roadmaps and facilitate strategic client sessions




- Drive solution engagement through communication strategies and events
- Manage renewals, contracts, services, and expansion opportunities

Requirements:

- Ability to build trusted advisor relationships with clients
- Focus on measurable client outcomes and success targets
- Ability to advocate for clients across internal teams
- Capacity to monitor performance metrics and address challenges
- English knowledge when regularly interacting with English-speaking parties

Bring client advocacy, strategic planning, and solution engagement skills to TELUS Health’s global Employer Solutions team.

📌 Bilingual Customer Success Manager (Montreal)
🏢 Telus
📍 Montreal