We are seeking a dynamic, experienced Product Manager – Door Hardware to drive product strategy, sales growth, and market development within the door and builders’ hardware industry. Based in the Kitchener-Waterloo area, this individual will play a key role in managing and growing the product portfolio, supporting sales initiatives, and strengthening relationships with customers, suppliers, and distribution partners.

The ideal candidate combines strong technical product knowledge with a commercial mindset and proven sales capabilities. They understand the industrial distribution environment, recognize market opportunities, and can translate customer needs into profitable product strategies.

This is an excellent opportunity for a motivated, hands-on qualified who thrives in a fast-paced environment and enjoys working at the intersection of product management, sales, and technical solutions.

Key Responsibilities

Product Management & Strategy

- Manage the full product lifecycle for the door hardware portfolio, including product selection, positioning, pricing, and ongoing performance.

- Develop and execute product strategies aligned with business objectives, customer requirements, and market opportunities.

- Identify emerging industry trends, competitive developments, and opportunities for new products and market expansion.

- Maintain product data, technical specifications, catalogues, and supporting sales documentation.

- Evaluate product profitability, sales performance, inventory requirements, and portfolio opportunities.

Sales & Business Development

- Work closely with the sales team to drive revenue growth,



increase market share, and achieve sales and profitability targets.

- Provide product expertise and technical support throughout the sales process.

- Prepare and deliver product presentations, training sessions, and customer-facing sales initiatives.

- Support key account development, product launches, and promotional programs.

Technical Expertise & Customer Support

- Serve as the internal product expert for door hardware and related builders’ hardware solutions.

- Assist customers and sales representatives in identifying appropriate products and resolving technical challenges.

- Collaborate with suppliers and internal teams to address product questions, quality concerns, and application requirements.

- Ensure product information and recommendations are accurate, relevant, and aligned with applicable industry standards.

Supplier & Cross-Functional Collaboration

- Build and maintain strong relationships with manufacturers and suppliers.

- Collaborate with purchasing, operations, marketing, and sales to ensure effective product availability and market support.

- Participate in supplier negotiations, product evaluations, and assortment reviews.

- Coordinate product launches and communicate product updates, changes,



and opportunities across the organization.

Qualifications & Experience

- Proven experience in product management, preferably within the door hardware, builders’ hardware, architectural hardware, or related industries.

- Strong sales skills and a demonstrated ability to identify opportunities, influence buying decisions, and drive commercial results.

- Experience working within industrial distribution, wholesale distribution, or a related B2B channel.

- Strong technical competence, including the ability to understand product specifications, applications, and customer requirements.

- Excellent communication, presentation, negotiation, and relationship-building skills.

- Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment.

- Strong analytical skills, with an understanding of pricing, margins, sales performance, and product profitability.

- Proficiency with Microsoft Office

- Ability to work collaboratively while taking ownership of projects and delivering measurable results.

- Based in, or willing to work from, the Kitchener-Waterloo area, with flexibility for occasional customer and supplier travel as required.

Key Competencies

- Commercially Driven: Understands the connection between product strategy, customer value, sales growth, and profitability.

- Technically Proficient: Confidently translates technical product knowledge into practical customer solutions.

- Dynamic and Proactive: Takes initiative, adapts quickly, and identifies opportunities before they become challen

📌 Product Manager – Door Hardware (Kitchener)
🏢 Richelieu Hardware
📍 Kitchener