OpenText seeks a Senior Technical Support Specialist skilled in troubleshooting and client service for IT Operations Management Suite integrations. Shift work may be required.

This senior-level specialist supports clients with complex technical issues across varied environments. The work combines critical thinking, technical troubleshooting, communication, incident management, and product knowledge. You will help clients use OpenText software successfully while collaborating with development and other teams.

Key Responsibilities:

- Handle first-contact technical inquiries about IT Operations Management Suite
- Troubleshoot complex issues and provide alternative support options
- Manage incidents, client follow-up, updates, and resolutions




- Document software defects and client suggestions with development
- Mentor teammates and contribute knowledge-base articles

Requirements:

- Three or more years in a technically focused workplace
- Strong problem-scoping and troubleshooting abilities
- Related university or college degree, or equivalent experience
- Knowledge of Windows, Linux, web servers, and HTML
- Understanding of databases, networking, Docker, Kubernetes, and virtualization

Apply technical troubleshooting, client communication, and incident management skills while supporting OpenText clients across complex environments.

📌 Senior Technical Support Specialist (London)
🏢 opentext
📍 London