Job Summary

We are seeking a dedicated and professional individual to deliver exceptional customer service to our vendors and retail partners. This role requires strong communication skills in both English and French and involves managing inquiries, resolving issues, and supporting the Customer Service Department across various functions as needed.

Pay: $20–$22 per hour, based on experience

Shift times- 9:00 AM to 6:00 PM

Key Responsibilities

- Respond promptly and professionally to customer inquiries in both English and French.
- Accurately enter and process customer orders in the system.
- Communicate with clients to confirm order details and provide regular updates.
- Work collaboratively with internal teams to resolve discrepancies and ensure timely delivery of orders.
- Maintain a thorough understanding of company products and services to support customer needs.
- Perform other related duties as required.

Job Requirements

- Fluency in both written and spoken French and English is required.
- Strong communication and customer service skills, with a professional and courteous demeanor.
- Previous experience in order entry, data entry, or administrative customer service.
- Excellent attention to detail and a robust focus on accuracy.




- Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
- Basic to intermediate computer proficiency, including Microsoft Office; experience with Microsoft Dynamics GP (Great Plains) is an asset.
- Ability to work independently and collaborate effectively within a team.
- Positive attitude, eagerness to learn, and a commitment to delivering exceptional customer service.

Experience

- 1–3 years of relevant office experience required.
- Previous experience in data entry is preferred.
- Familiarity with the veterinary industry is considered an asset.

Qualifications

To perform this role successfully, candidates must meet all essential duties and responsibilities with a satisfactory level of performance.

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Application question(s):

- Are you on a Work Permit, Permanent Resident or a Canadian Citizen?

Experience:

- Customer Service: 2 years (required)
- Administrative: 2 years (required)
- Great Plains: 1 year (preferred)

Language:

- Fluent French (required)
- Fluent English (required)

Location:

- Brampton, ON (preferred)

Work Location: In person

📌 Bilingual CSR (English/French) (Brampton)
🏢 Avery Human Resources
📍 Brampton