ServiceNow expertise drives this Senior Production Support Analyst role at CIBC in Toronto, supporting operational efficiency, CMDB, and production applications. Work arrangements are discussed during interviews.

As a senior Technical Systems Analyst, you provide business support for process changes, system enhancements, and post implementation operations. You use ServiceNow, ITSM applications, CMDB, scripting, and analytical investigation to resolve problems and recommend durable solutions. The role includes client communication, escalation management, and recovery coordination.

Key Responsibilities:

- Maintain production applications and daily operational activities
- Investigate problems and recommend long term solutions
- Manage escalations and coordinate recovery efforts




- Support projects after implementation through problem resolution
- Research and update written documentation

Requirements:

- Five or more years of ITSM experience
- ServiceNow Administrator certification and ServiceNow experience
- Solid understanding of CMDB, CIs, and MID servers
- Basic Python and JavaScript scripting knowledge
- Working knowledge of DevSecOps, integrations, CSDM, and ITAM

Bring ServiceNow, CMDB, troubleshooting, and process improvement expertise to CIBC’s senior production support team in Toronto.

📌 Senior ServiceNow Production Support Analyst (Toronto)
🏢 CIBC
📍 Toronto