Harvard Developments has an immediate opening for an Operations Manager to join its facility maintenance team in Edmonton, Alberta. Harvard is a full-service real estate management company based in Western Canada that is recognized for its reputation in leadership, flexibility, quality and performance. The company oversees over 9 million square feet of commercial properties with regional offices in Regina, Calgary, Edmonton and Winnipeg.

The Operations Manager is accountable to lead a team of building maintenance personnel to deliver an exceptional customer experience, while ensuring that more than 1 million square feet of mixed-use facilities in northern Alberta are well cared for and maintained in a safe and environmentally conscious manner.

The Operations Manager will

- Deliver customer satisfaction within standards established for safety, comfort, cleanliness, responsiveness, follow up and communication;
- Oversee workplace safety, risk management, safety training, OH&S; compliance and emergency preparedness;
- Lead and coordinate maintenance teams and external trades to ensure optimal property performance and cost-effective operations.
- Establish & implement the annual maintenance plan, ensure "best value" procurement and contribute to long-range capital planning, budget preparation and reporting within limits established by the property owner
- Recruit & develop a highly motivated team to excel in achieving Harvard’s vision, mission, promise and values, and the property owner’s expectations.

What you will bring to the job

- Minimum six to eight years of progressive experience leading building operations teams, with a proven track record of inspiring high performance and fostering a strong customer service culture.




- Proven experience participating in large scale capital projects such as equipment replacement and tenant improvement projects.
- Proficiency in the English language both written and verbal, as well as strong listening, negotiation, collaboration and conflict resolution skills that enable positive and beneficial relationships;
- Demonstrated organizational, analytical, critical thinking, problem solving, decision-making and attention management abilities to consistently meet deadlines;
- Advanced technological skills in a Microsoft Office workplace environment;
- A high level of commitment to customer service and dependable leadership with availability to respond 24 hours each day except during excused absence; and
- The ability to work independently or collaboratively as circumstances dictate, using personal initiative and sound judgement to achieve desired outcomes within schedule and budget, along with a willingness to travel throughout northern Alberta as required to support operations, service delivery and team leadership.

What you will receive from Harvard

- Competitive salary and health benefits within the real estate management industry, along with an incentive opportunity, pension & group RRSP;
- Additional benefits including use of company vehicle, children’s scholarship and a wellness program;
- Robust corporate values in a flexible, performance driven and merit-based work environment;
- Comprehensive orientation, training, and support; and
- Encouragement of lifelong learning through education and training opportunities.

Harvard provides employees with a challenging work environment encouraging professional growth, innovative thinking, and collaborative work. Our organization respects the principles of work-life balance and community engagement.

📌 Operations Manager (Edmonton)
🏢 Harvard Developments
📍 Edmonton