Lead exceptional guest experiences for Rocky Mountaineer while managing destination operations, safety, and frontline teams during the 2027 season. This temporary parental-leave assignment covers April through October.
As Guest Experience Manager, you will report to the Senior Manager, Guest Experience and serve as Rocky Mountaineer’s primary on-the-ground leader. You will translate service standards into daily execution while coordinating partners, internal stakeholders, and destination teams. The role combines operational reporting, scheduling, coaching, and process improvement.
Key Responsibilities:
- Lead daily station and Guest Centre operations
- Address guest issues as the accountable onsite decision maker
- Coach teams through recruitment, training, scheduling, and performance management
- Coordinate train operations, transfers, and irregular operations
- Monitor metrics, KPIs, safety procedures, and operational improvements
Requirements:
- Five-plus years of operations leadership experience
- Bachelor’s degree in Tourism, Hospitality, or equivalent experience
- Valid Alberta or British Columbia Class 5 Driver’s License
- Proficiency with Microsoft Office tools
- Ability to work variable shifts and lift up to 50 pounds
Bring people leadership, operational judgment, and guest experience expertise to Rocky Mountaineer’s destination operations during this seasonal assignment.