Job Overview

- The Front Desk Agent/Night Auditor provides attentive, professional service to hotel guests while supporting smooth overnight operations.
- This role welcomes guests, assists with check-in and check-out, responds to questions and requests, and completes nightly accounting and reporting tasks.
- Candidates should be comfortable working independently during overnight hours and maintaining a calm, helpful presence in a hospitality environment.
- Prior hotel experience is preferred but not required; training is provided for hotel-specific procedures.

Duties

- Greet guests warmly and manage front desk check-in, check-out, and reservation requests.
- Provide guest services by answering questions, sharing information about hotel amenities, and responding promptly to guest needs.
- Handle incoming calls using multi-line phone systems, route calls appropriately, and maintain skilled phone etiquette.
- Review and reconcile daily transactions, prepare night audit reports, and verify that guest accounts are accurate.
- Monitor the lobby and other public areas, follow established safety and security procedures,



and communicate relevant updates to the appropriate team members.
- Document guest requests, incidents, and shift activities clearly and accurately.
- Maintain an organized front desk and assist with other overnight tasks as needed.

Skills

- Strong customer service skills and a welcoming, professional approach to guest interactions.
- Clear communication, sound judgment, attention to detail, and reliable follow-through.
- Professional phone etiquette and confidence handling multi-line phone systems.
- Ability to manage front desk responsibilities and complete routine reports accurately.
- Interest in hospitality and guest services; hotel experience is a plus.
- Bilingual or multilingual communication skills are welcome and may help support a diverse range of guests.
- Dependability and the ability to work independently during overnight shifts.

Pay: $17.00-$18.00 per hour

Expected hours: 30.0 – 45.0 per week

Benefits:

- Flexible schedule

Work Location: In person

📌 Front Desk Agent/Night Auditor (Windsor)
🏢 Super 8 Windsor
📍 Windsor