Service Technician/Installer

Company: Thames Glass Limited

Location: 3480 White Oak Road, London, Ontario, Canada

Thames Glass Limited has been a leading architectural glass solutions provider since 1966; dedicated to delivering high-quality, innovative glass solutions for commercial and industrial projects. With a commitment to quality and service and a passion for design, we are seeking a motivated and detail-oriented Lead Hand Installer to join our team and play an important role in our growth trajectory.

Position Overview: We are seeking a skilled and safety-conscious Service Technician / Installer to join our architectural glazing team. In this role, you will be responsible for installing, repairing, and maintaining high-quality architectural glass, aluminum framing, and commercial storefront systems. The ideal candidate has solid mechanical aptitude, exceptional problem-solving skills, and a commitment to precision craftsmanship. You will serve as a key point of contact on job sites, ensuring installations meet structural specifications and architectural drawings while providing excellent customer service.

Accountabilities

- Perform service calls, repairs, and maintenance on commercial glazing systems, aluminum doors, storefronts, curtainwall, and vinyl windows.
- Diagnose and resolve issues involving door hardware, glass, framing systems, weather seals, water infiltration, and general glazing deficiencies.
- Install, adjust, repair, and replace aluminum doors, closers, hinges, locks, panic hardware, and other architectural hardware.
- Complete glass replacements, sealed unit replacements, and related glazing repairs.
- Perform perimeter caulking, weatherproofing, and sealant repairs as required.
- Troubleshoot issues on existing installations and determine practical, effective repair solutions.




- Complete warranty work and address deficiencies on active and completed projects.
- Undertake smaller installation projects independently or with assistance from other installers.
- Review drawings, work orders, and service instructions to ensure work is completed accurately.
- Communicate professionally with customers, general contractors, site representatives, and internal project management staff.
- Ensures outstanding quality customer service through professional, dynamic, and competent interactions.
- Document completed work, including service reports, photographs, and materials used.
- Identify additional repairs, materials, or follow-up work required and communicate findings to management.

Experience / Capabilities

- 5+ years of experience in the installation of glass cutting, commercial aluminum framing systems, vinyl window as well as commercial doors & hardware is preferred.
- A valid driver’s license and clean driving record
- Ability to read and interpret basic shop drawings, installation details, and hardware schedules.
- Must be able to lift heavy equipment and materials.
- Experience in the construction industry with window and door experience is preferred.
- Willingness to work in all varieties of weather.
- Willingness to work out of town as required.
- Ability to work at heights.
- Capable of identifying opportunities for business, cost reduction and process improvement.
- Proudly promoting the company’s interests, values and culture

Benefits

- Competitive wage
- Comprehensive medical and dental plan
- Employee savings plan with employer matching program
- Opportunities for professional development and advancement
- A supportive and collaborative work environment

Job Types: Full-time, Permanent

Pay: $32.00-$42.00 per hour

Work Location: In person

📌 Service Technician/Installer - Architectural Glazing (London)
🏢 Thames Glass
📍 London