Job Summary

The Front of House Manager leads daily guest-facing operations to deliver welcoming, effective, and consistent hospitality. This role oversees service standards, supports the team on the floor, and coordinates with kitchen and bar staff to keep service running smoothly. Candidates should bring strong customer service and leadership skills; restaurant, food service, or hospitality experience is preferred.

Duties

- Lead and support front-of-house staff during service, assigning tasks and maintaining clear communication with the kitchen and bar.
- Supervise, coach, and train team members on service standards, guest interactions, and operational procedures.
- Help recruit and interview candidates, onboard new employees, and contribute to team development.
- Oversee guest service from arrival through departure, responding to questions and resolving concerns professionally.
- Manage reservations, seating flow, and service coordination as needed.
- Operate and oversee POS systems, including Micros POS where applicable; handle transactions, cash, and end-of-shift reconciliation.
- Support serving, bartending,



and barista duties when needed to maintain service.
- Coordinate with kitchen staff on food preparation, cooking timelines, menu details, and special requests.
- Promote safe food handling and food safety practices, and help maintain a clean, organized dining and service area.
- Monitor service quality and identify opportunities to improve the guest experience and team workflow.

Skills

- Customer service, hospitality, and strong verbal communication.
- Leadership, team management, and supervising experience.
- Restaurant management, restaurant experience, or food service experience.
- Knowledge of the food industry, food handling, and food safety.
- Familiarity with POS systems; Micros POS experience is a plus.
- Cash handling and transaction accuracy.
- Understanding of food preparation and cooking, with kitchen experience preferred.
- Serving experience; bartending and barista experience are helpful.
- Interviewing and staff coaching skills.
- Hotel experience is a plus.

Pay: $30,000.00-$45,000.00 per year

Work Location: In person

📌 Front of House Manager (Stoney Creek)
🏢 Chucks Roadhouse Bar and Grill
📍 Stoney Creek