Who is Litmus

Litmus is building the data foundation that powers industrial AI.

AI doesn’t work without real-world, contextualized data - Litmus makes that data usable. As AI adoption accelerates, most industrial environments still can’t access or use their operational data. We solve that gap.

We’re a growth‑stage software company helping manufacturers access, structure, and use real‑time data from machines, systems, and sensors at the edge. Our platform sits at the intersection of edge computing, AI, and industrial operations, enabling some of the world’s largest companies to run operations in real time, reduce downtime, and optimize production.

Backed by leading investors and trusted by global manufacturers and partners like Google, Microsoft, Dell, Oracle, and Mitsubishi, Litmus is powering the shift toward software‑defined manufacturing.

Why join Litmus

Build the infrastructure that makes industrial AI possible

AI is moving beyond the cloud and into the physical world. At Litmus, you’ll build the infrastructure that enables real‑time data to power AI and machine learning systems in production environments.

Work on problems where software meets the real world

Most AI systems fail without access to real‑world data. You’ll build the layer that makes them viable in production. We solve challenges at the intersection of distributed systems, real‑time data, and industrial constraints — where reliability, scale, and performance are non‑negotiable.

Have real impact, fast

You’ll work on systems used by real customers in production, with direct impact on product and company trajectory. As a scaling company, we move quickly. You’ll have ownership, visibility, and the ability to shape both product and company as we scale.





Join a high-performance team

We’re building a team that holds a high bar and pushes each other to improve. You’ll work alongside experienced operators, engineers, and leaders who have done this before and are building again at scale. We hire people who take ownership, move quickly, and care about outcomes. No passengers.

Our culture

At Litmus, the team is collaborative, curious, and low ego. People are scrappy, take ownership, and look for ways to make an impact. We value empathy just as much as execution, whether that’s in how we build, how we communicate, or how we support each other.

We’re a growing company, so things move quickly and not everything is perfectly defined. If you enjoy figuring things out, working closely with others, and making steady progress, you’ll do well here.

About the Role

Litmus Automation is seeking a Director of Customer Support to lead the strategy, operating model, and performance of our customer support function. This leader will be accountable for delivering a consistent, high-quality support experience for customers using Litmus Edge and Litmus Edge Manager across complex industrial and enterprise environments.

You will lead support managers and technical support professionals, establish scalable processes and service standards, and partner closely with Engineering, Product, Customer Success, Technical Delivery, Sales,



and Learning & Development. The role balances executive leadership with practical operational depth: using data to improve service, guiding critical escalations, strengthening technical capability, and ensuring customer feedback inform product and business priorities.

The successful candidate is a people‑first, systems‑oriented leader who can operate effectively in a fast‑growing B2B software setting. You bring sound judgment, clear communication, and enough technical capability to lead teams supporting edge computing, industrial data, networking, Linux, APIs, databases, cloud platforms, and operational technology integrations.

What You’ll Do

- Set the global customer support strategy, operating model, service standards, and multi‑year roadmap in alignment with Litmus Automation’s growth and customer experience goals.
- Lead, coach, and develop support managers, team leads, analysts, and technical support engineers; establish clear expectations, career paths, succession plans, and a culture of accountability, learning, and customer advocacy.
- Own support performance and customer outcomes, including service‑level attainment, response and resolution times, backlog health, customer satisfaction, quality, productivity, and escalation effectiveness.
- Design scalable follow‑the‑sun coverage, workforce capacity, case‑routing, severity, escalation, and incident communication practices appropriate for enterprise and industrial customers.
- Serve as the executive escalation leader for critical customer issues; coordinate technical response, stakeholder communication, root‑cause follow‑up, and corrective actions while maintaining

📌 Director of Customer Support (Toronto)
🏢 Litmus Automation
📍 Toronto