Shape product quality and customer support at Averna Powered bySpherea in Montreal through troubleshooting, testing, and clear communication. This full-time position follows a hybrid work model.

As Product Quality Customer Support Specialist, you will strengthen product releases and customer experiences. You will partner with product development and engineering, investigate technical issues, and represent customer feedback. Your work spans test design, defect resolution, documentation, and product improvement across the lifecycle.

Key Responsibilities:

- Reproduce defects and establish root causes with engineering teams
- Plan and execute functional, regression, integration, and release validation
- Own customer cases from diagnosis through documented resolution
- Diagnose issues using logs, databases,



configurations, and test scenarios
- Translate recurring feedback into product and documentation improvements

Requirements:

- Technical degree, diploma, or equivalent practical experience
- One to three years supporting applications, databases, and SQL
- Knowledge of test design, defect lifecycle, and regression testing
- Clear communication for customers, engineers, and leaders
- Skilled fluency in English and French

Bring technical troubleshooting, quality validation, and customer communication skills to Averna Powered bySpherea’s Montreal support team.

📌 Product Quality Support Specialist Montreal
🏢 Averna
📍 Montreal