Team Member – Firehouse Subs

Job Overview

We are seeking a friendly, motivated, and customer-focused Team Member to join our team at Firehouse Subs. The ideal candidate will have a positive attitude, strong communication skills, and a passion for providing excellent customer service in a fast-paced restaurant environment.

As a Team Member, you will help ensure smooth daily restaurant operations by preparing high-quality food, serving customers, maintaining cleanliness, and supporting your teammates. You will play an important role in delivering the welcoming service and consistent food quality that Firehouse Subs is known for.

This position is ideal for someone who enjoys working with people, learning new skills, and contributing to a positive team environment.

Responsibilities

- Customer Service: Greet customers warmly, take orders accurately, answer questions about menu items, and provide friendly and efficient service.
- Food Preparation: Prepare sandwiches, subs, sides, and other menu items according to established recipes, portion sizes, and brand standards.
- Order Accuracy: Ensure all orders are prepared correctly, packaged properly, and delivered to customers promptly.
- POS and Cash Handling: Operate the point-of-sale system, process customer transactions, handle payments, and assist with refunds when authorized.
- Food Safety: Follow proper food handling, storage, temperature monitoring, and sanitation procedures to maintain food quality and safety.
- Cleaning and Sanitation: Keep the kitchen, food preparation areas, counters, dining area, and equipment clean and organized throughout the shift.
- Inventory Support: Assist with receiving deliveries, restocking supplies, rotating products,



and monitoring inventory levels.
- Teamwork: Work collaboratively with other team members and supervisors to ensure efficient restaurant operations and a positive working environment.
- Opening and Closing Duties: Assist with restaurant opening and closing procedures, including preparation, cleaning, restocking, and equipment shutdown.
- Product Quality: Maintain consistent food presentation, freshness, portion control, and quality standards for every order.
- Customer Concerns: Respond politely to customer questions and concerns and refer more complex issues to the supervisor or manager.
- Waste Reduction: Follow portioning guidelines, minimize food waste, and use ingredients and supplies responsibly.
- Health and Safety: Follow workplace safety procedures, use equipment correctly, and comply with applicable food safety and health regulations.
- Flexibility: Support different restaurant stations and duties as needed, including food preparation, order taking, sandwich assembly, and cleaning.

Required Skills and Qualifications

- Friendly and positive attitude with a strong commitment to customer service.
- Good communication and interpersonal skills.
- Ability to work effectively as part of a team.
- Strong attention to detail and accuracy when preparing orders.




- Willingness to learn food preparation procedures, menu items, and restaurant operating standards.
- Ability to work efficiently in a fast-paced environment.
- Good organizational skills and the ability to manage multiple tasks.
- Reliability, punctuality, and a robust work ethic.
- Ability to follow instructions, food safety procedures, and company policies.
- Basic math skills for handling customer transactions.
- Ability to maintain cleanliness and follow sanitation requirements.
- Availability to work flexible shifts, including evenings, weekends, and holidays, as required.
- Ability to stand for extended periods and perform duties involving lifting and carrying restaurant supplies, within applicable safety requirements.

Preferred Qualifications

- Previous experience in a restaurant, quick-service restaurant, food service, or customer service role.
- Familiarity with POS systems and cash handling.
- Food Handler Certification, or willingness to obtain certification where required.
- Experience with food preparation, sandwich assembly, or kitchen sanitation.

What We Are Looking For

We are looking for dependable and enthusiastic individuals who take pride in their work, enjoy helping customers, and are willing to contribute wherever needed. The successful candidate will demonstrate teamwork, a positive attitude, attention to food quality, and a commitment to maintaining a clean, safe, and welcoming restaurant.

If you enjoy working in a team-oriented environment and want to be part of the Firehouse Subs team, we encourage you to apply for the Team Member position.

Pay: $17.60-$20.00 per hour

Work Location: In person

📌 Team Member/Supervisor (Cobourg)
🏢 Firehouse Subs Cobourg
📍 Cobourg