The AOMBT proudly administers a comprehensive benefits program designed specifically for registered midwives in Ontario and other eligible members of the midwifery community. Guided by a Board of ten Trustees and supported by a dedicated team of skilled professionals, we deliver a program that is equitable, continuously evolving, and competitive within the broader benefits landscape.

Our commitment is to provide a best-in-class experience—ensuring plan members receive the support they need, when they need it, with care and integrity at the heart of everything we do.

Purpose:

The IT Coordinator plays a key role within the AOM Benefits Trust (AOMBT), serving as the bridge between internal staff and our external IT Managed Service Provider (MSP). Reporting to the Director, Finance, this part time position ensures smooth day-to-day IT operations, timely resolution of technical issues, and effective communication between stakeholders.

The ideal candidate is a proactive, organized self-starter with a customer-service mindset who can work independently, manage multiple priorities, and translate technical information into clear, user-friendly terms.

Responsibilities:

MSP Liaison & IT Support Coordination

- Act as the primary point of contact between internal staff and the MSP for all IT-related issues.
- Triage and prioritize IT support requests, ensuring timely escalation and resolution.
- Monitor open tickets and follow up with the MSP to ensure service level agreements (SLAs) are met.
- Coordinate biweekly virtual or in-person staff support and maintenance sessions with the MSP.
- Provide basic technical support and troubleshooting for end users when appropriate.

Systems, Assets & Documentation

- Maintain documentation of IT systems, processes, and support procedures.
- Track IT assets and manage inventory in collaboration with the MSP.
- Coordinate software updates, hardware replacements, and other routine maintenance tasks.

Onboarding,



Offboarding & Cybersecurity

- Assist with onboarding and offboarding of employees, including provisioning and deprovisioning of hardware and software.
- Oversee the mandatory staff cybersecurity training program administered by the MSP and report any non-compliance to management.

Communication & Projects

- Communicate IT updates, security concerns, outages, and changes to staff in a clear and timely manner.
- Support internal IT projects and initiatives, ensuring alignment with business needs.

Skills and Qualifications Required:

Experience:
Minimum of 2 years of experience in an IT support, coordination, or liaison role. Experience working with or alongside a Managed Service Provider is an asset.

Technical Proficiency:
Proficiency in Microsoft 365, Windows OS, and basic networking concepts, and familiarity with ticketing systems and IT service management (ITSM) tools. A strong understanding of IT systems, networks, and support processes will be considered an asset.

Customer Service Mindset:
Proactive approach to problem-solving, with the ability to translate technical language into user-friendly terms for staff.

Organizational Skills & Attention to Detail:
Detail-oriented and highly organized, with the ability to manage multiple priorities and work independently.

Project & Change Management:
Understanding of basic project management and change management principles is an asset.

Communication & Collaboration:
Excellent written and verbal communication and interpersonal skills,



with the ability to work effectively with internal staff and external service providers.

Adaptability & Initiative:
Comfortable working in a fast-paced or growing environment. Experience in such a setting is an asset.

Professionalism & Confidentiality:
Mature, courteous, and diplomatic. Trusted to handle confidential information with integrity

This position offers an excellent and dynamic work setting that promotes collaboration and professional development. The Trust is committed to fostering a healthy work‑life balance. The role is primarily remote; however, occasional in‑office attendance is required as needed. The Trust’s office is located near the Sherbourne subway station in Toronto. This part-time, permanent position offers a competitive salary and benefits package.

The AOM Benefits Trust is committed to inclusive and accessible employment practices. We encourage all qualified individuals including Indigenous peoples, persons from visible minorities, persons with disabilities, LGBTQ2s+ persons and others who may contribute to a diverse workplace to apply. If you require accommodation measures to fully participate in our application or hiring processes, appropriate accommodations will be provided.

Hours of Work: Part-time, 20 hours per week.

How to Apply:

Interested candidates should submit a cover letter, resume and salary expectations to [email protected]. Please be sure to list the job title and your full name in the email subject line.

Deadline: November 9, 2026

Applications will be kept confidential and used only for recruitment purposes. Due to the volume of applications, only shortlisted candidates will be contacted. We thank all applicants for their interest.

Pay: $40.00-$50.00 per hour

Expected hours: 20.0 per week

Benefits:

- Casual dress
- Employee assistance program
- Life insurance
- Wellness program
- Work from home

Work Location: Hybrid remote in Toronto, ON M4W 3L4

📌 IT Coordinator (Old Toronto)
🏢 Association of Ontario Midwives Benefits Trust
📍 Old Toronto