We are seeking an organized, detail-oriented, and dependable Administrative Assistant to support the Office Manager and the wider team at a local ice cream manufacturing company.

The ideal candidate has a strong work ethic, excellent organizational and communication skills, and a commitment to providing exceptional customer service. This individual will play an important role in processing customer orders, maintaining accurate documentation, supporting daily office operations, and helping improve workplace efficiency.

The successful candidate is proactive, resourceful, and willing to assist with a variety of tasks as needed, including occasional warehouse duties.

Key Responsibilities

Customer Service & Order Processing

- Process customer orders accurately and maintain up-to-date order documentation.
- Establish, organize, and maintain customer files and records.
- Respond to customer inquiries by phone, email, and voicemail in a timely and professional manner.
- Research customer concerns and coordinate appropriate responses or resolutions.
- Assist with accounts payable and accounts receivable, including collecting and processing customer payments.

Administrative & Office Support

- Provide day-to-day administrative support to the Office Manager and team.
- Maintain a clean, organized, and professional office workplace.
- Update and maintain office policies, procedures,



and documentation.
- Monitor office supply inventory and ensure supplies are replenished as needed.
- Identify opportunities to improve administrative processes, organization, and efficiency.

Teamwork & Operational Support

- Work collaboratively with team members to support daily business operations.
- Demonstrate punctuality, reliability, and a willingness to see tasks through to completion.
- Assist with additional duties as required, including occasional warehouse support.

Qualifications & Skills

- Strong attention to detail and accuracy.
- Excellent organizational and time-management skills.
- Professional written and verbal communication skills.
- Strong customer service and problem-solving abilities.
- Ability to manage multiple tasks and prioritize competing deadlines.
- A proactive attitude and willingness to learn new processes.
- Basic computer skills and comfort working with email, digital records, and office software.
- Ability to work independently while contributing positively to a team.

Apply Today!

#SWOIND

Pay: From $21.00 per hour

Application question(s):

- How many years of office administration experience do you have?
- Do you have experience with AR/AP?
- Do you have any manufacturing or warehouse experience?

Work Location: In person

📌 Administrative Assistant (London)
🏢 IS2 Workforce Solutions
📍 London