Purpose:

The Network Infrastructure Analyst is responsible for the secure, reliable, and efficient operation of network and systems infrastructure across local and remote environments. This role combines hands-on network and security administration with server, storage, virtualization, Microsoft 365, cloud, backup, monitoring, documentation, and end-user support responsibilities. The successful candidate will act as a technical resource for the IT team, support projects and operational improvements, and participate in incident response and on-call support.

Key Responsibilities

Network Security and Palo Alto Firewall Administration

- Administer, maintain, troubleshoot, and optimize Palo Alto Networks firewalls, including security policies, NAT, VPN connectivity, content and URL filtering, threat prevention, logging, alerting, and rule-base hygiene.
- Monitor and respond to security events and automated alerts; investigate potential threats, determine appropriate remediation, document findings, and elevate when required.
- Support network security controls including intrusion detection and prevention, secure remote access, segmentation, network access control, and conditional access.
- Coordinate changes and projects with internal network and security teams while serving as the local hands-on technical resource.
- Maintain accurate firewall, network, security, and recovery documentation, including configurations, procedures, diagrams, troubleshooting records, and vendor information.

Network Administration and Availability

- Manage and support LAN, WAN, wireless, VPN, MPLS, VLAN, DNS, DHCP, TCP/IP, routing, switching, access points, communication links, and related network equipment.
- Monitor network and system performance, availability,



and capacity; identify risks and opportunities to improve reliability, security, speed, scalability, and recoverability.
- Diagnose and resolve complex connectivity and performance issues affecting servers, workstations, production/process/OT endpoints, and remote sites.
- Respond promptly to outages and incidents to minimize downtime and maintain business continuity.

Infrastructure, Systems, and Cloud Administration

- Deploy, administer, and maintain physical and virtual servers in on-premises and remote environments using VMware ESXi and Microsoft Hyper‑V.
- Administer enterprise storage, SAN infrastructure, system backups, recovery processes, security updates, and data availability controls.
- Support Active Directory, Microsoft Entra ID/Azure AD, identity synchronization, single sign-on, Conditional Access, Privileged Identity Management, entitlement management, user provisioning, Microsoft Intune, Microsoft 365/Exchange, SharePoint, Azure, Citrix Virtual Apps and Desktops, SQL, and utility servers.
- Support core and division technologies including network printing, camera systems, telephone and Teams Phone services, site backup systems, and custom division applications and sites.
- Assist with server and data migrations, including migration of appropriate server-based data to SharePoint.





Operational Support and Continuous Improvement

- Provide technical support through phone, email, chat, ticketing systems, onsite service, and remote support channels.
- Monitor systems-management alerts, determine the most effective resolution, and implement repairs, upgrades, and improvements that maintain system performance and availability.
- Evaluate operational needs; research and recommend products, services, protocols, and standards; plan and deliver assigned infrastructure and security projects.
- Diagnose technical problems, document reusable solutions, identify incident trends, and recommend preventive or corrective actions.
- Act as a technical resource to teammates and end users; provide clear technical guidance, training, and knowledge transfer.
- Provide backup support for other IT operations roles and mentor or train team members when required.
- Work independently, prioritize competing assignments, make sound judgments during incidents, and coordinate work with internal teams, vendors, and external support providers.

Minimum Qualifications and Education Requirements

- University degree or college diploma in Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant technical experience.
- Five or more years of direct experience in network, infrastructure, systems administration, or a closely related technical support role.
- Strong hands-on experience administering and troubleshooting Palo Alto Networks firewalls in an enterprise workplace.
- Solid knowledge of security principles and controls, including firewall policy management, VPNs, intrusion prevention/detection,

📌 Network Infrastructure Analyst (Canada)
🏢 Sweeping Corporation of America
📍 Canada