Deliver exceptional customer care for networking and infrastructure clients as a Hybrid IT Customer Care Representative in Richmond Hill. Use technical clarity and empathy daily.

This Inside Sales Representative role supports existing clients within a growing IT consulting firm. You will manage inquiries, quotes, orders, technical specifications, and customer relationships. Reporting to the Sales Operation Manager, you will help maintain seamless service administration and contribute to customer care strategy.

Key Responsibilities:

- Serve as primary contact for quotes, orders, and technical specifications
- Create accurate quotes aligned with customer Bill of Materials requirements
- Maintain client details, updates, and renewals within Salesforce




- Negotiate vendor pricing on customers’ behalf
- Track shipments, licenses, and contract renewals after sales

Requirements:

- One to three years in customer care, inside sales support, or client relations
- IT reseller or consulting industry experience highly desirable
- CISCO certification considered a robust asset
- Exceptional communication skills emphasizing empathy and clarity
- Ability to commute to Richmond Hill three times weekly

Apply customer care, Salesforce, and technical communication skills while supporting IT clients through quotes, renewals, and post-sales service.

📌 Hybrid IT Customer Care Representative (Richmond Hill)
🏢 randstad canada
📍 Richmond Hill