Associate Product Manager, Ecosystem Integrations

Manulife

Waterloo, ON Full time CA$73,725 - CA$122,875 / year

Associate Product Manager, Ecosystem Integrations

Support the strategy and delivery of customer single sign-on (SSO) and third-party care-vendor integrations for Manulife’s Get Care and Member Experience initiatives.

Responsibilities

- Coordinate integration delivery from discovery and requirements through build, testing, launch, and post-launch support.
- Translate member, customer, partner, and business needs into product requirements, user stories, acceptance criteria, process flows, and journey maps.
- Collaborate with Product, Engineering, Architecture, Security, CIAM, Operations, and external partners on solutions, dependencies, risks, and issue resolution.
- Co-manage the integration roadmap, backlog, and delivery plan across workstreams.
- Contribute to reusable integration patterns and coordinate launch readiness.
- Monitor adoption, authentication success, reliability, defects, support volume, and member experience to identify improvements.

Qualifications





- Experience in digital product management, business analysis, technology delivery, platform integrations, or a related area; the posting gives inconsistent experience requirements of a minimum of five years and two to four years.
- Experience with identity, SSO, APIs, or third-party integrations is an asset.
- University degree or equivalent experience in business, technology, engineering, design, or a quantitative field.
- Ability to communicate integration concepts, including data flows, authentication, SAML 2.0, OIDC, identity providers, testing, and production support.
- English-French bilingualism is an asset; proficiency in both languages is required for successful candidates in Quebec.

Compensation

Expected salary range: $73,725–$122,875 CAD per year. Incentive compensation may also be available.

The role is an existing vacancy. Manulife offers eligible employees benefits and paid time off.

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