Clinic Manager

Zen Medical Clinic | Port Moody, BC
Job Type: Full-Time

About Zen Medical Clinic

Zen Medical Clinic is seeking an experienced, proactive, and highly organized Clinic Manager to oversee the daily operations of our busy medical clinic in Port Moody. We are looking for a strong leader who can support our team of seven doctors and four Medical Office Assistants (MOAs), maintain efficient clinic operations, and create a positive, professional environment for both patients and staff.

The ideal candidate has a minimum of three years of clinic management experience, a strong understanding of clinical procedures, and the confidence to assess existing systems, identify areas for improvement, and implement effective policies and processes. This role is best suited for someone who takes initiative, leads by example, and can confidently manage the day-to-day demands of a medical clinic.

Key Responsibilities

Clinic Operations & Leadership

- Oversee the daily operations of the clinic, ensuring smooth, efficient, and well-organized workflows.
- Manage and support a team of four MOAs while coordinating operational needs for seven doctors.
- Review existing clinic systems, workflows, and procedures, proactively identifying opportunities for improvement.
- Develop, implement, and maintain clinic policies and procedures to promote consistency, efficiency, and high standards of care.
- Manage staff schedules, coverage, and workflow to ensure appropriate support for clinic operations.
- Oversee inventory, medical supplies, and equipment, ensuring adequate stock levels and proper organization.
- Ensure proper use, handling, and maintenance procedures for the autoclave and related sterilization processes.
- Address operational challenges and manage the general day-to-day needs and unexpected demands of the clinic.

Staff Management & Development

- Recruit, interview, hire, and onboard qualified team members who align with the clinic's standards and values.
- Provide ongoing training, guidance, feedback, and professional development opportunities for staff.
- Foster a positive, accountable,



and collaborative team setting.
- Identify performance gaps and implement appropriate training and improvement strategies.
- Ensure staff understand and consistently follow clinic policies, procedures, and expectations.

Patient Experience & Communication

- Handle patient concerns and complaints professionally, using sound judgment and effective de-escalation skills.
- Maintain transparent, professional communication with physicians, staff, patients, and external contacts.
- Communicate effectively in person, over the phone, and through email.
- Support the team in resolving scheduling, workflow, and patient service issues promptly.
- Help maintain a welcoming, respectful, and patient-focused clinic environment.

EMR & Administrative Systems

- Support efficient use of the clinic's EMR and administrative systems.
- Maintain organized administrative processes and promote consistent documentation and workflows.
- Identify opportunities to improve systems, reduce inefficiencies, and strengthen overall clinic performance.

Qualifications & Requirements

- Minimum 3 years of experience in a clinic manager or medical practice management role is required.
- Strong knowledge of clinical procedures and medical clinic operations.
- Experience managing a medical office team, including staff scheduling, training, performance support, and workflow coordination.
- Experience with hiring, interviewing, onboarding, and developing staff.
- Strong organizational, problem-solving, and multitasking skills, with the ability to prioritize competing demands.
- Knowledge of autoclave operation and sterilization procedures.
- Experience managing medical supplies, inventory, and clinic equipment.
- Excellent verbal and written communication skills,



including professional phone and email communication.
- Demonstrated ability to manage patient complaints and de-escalate difficult situations.
- Ability to independently assess existing clinic operations, recognize areas requiring improvement, and implement practical solutions.
- Strong leadership skills, sound judgment, accountability, and a proactive approach to problem-solving.
- Experience with Med Access EMR is considered a strong asset.

The Ideal Candidate

We are looking for someone who can step into an established medical clinic, quickly understand its operations, and confidently take ownership of improving systems and processes. You should be comfortable identifying what is working, recognizing what needs to change, and implementing improvements without needing constant direction.

You are a hands-on leader who can balance staff management, physician support, patient concerns, administrative responsibilities, and unexpected operational challenges while maintaining a calm, professional, and solutions-focused approach.

What We Offer

- A full-time management opportunity in a medical clinic in Port Moody.
- The opportunity to take an active leadership role in shaping and improving clinic operations.
- The ability to contribute directly to staff development, operational efficiency, and the patient experience.
- A collaborative environment working alongside physicians and medical office staff.

How to Apply

If you are an experienced medical clinic manager who takes initiative, enjoys building effective systems, and is passionate about leading a strong team, we would love to hear from you.

Please submit your resume through Indeed for consideration.

Position: Full-Time Clinic Manager
Location: Zen Medical Clinic, Port Moody, BC

Pay: $27.00-$32.00 per hour

Expected hours: 40.0 per week

Benefits:

- Company events
- Extended health care
- On-site parking

Application question(s):

- Do you have experience with Med Access EMR?

Experience:

- Clinic Management : 3 years (required)

Work Location: In person

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