Service Manager (Taproom, Corner Store and Events)
Dominion City Brewing Company | Ottawa, ON
Reports to: COO / Operations Manager
Direct Reports: Taproom and Events Servers and Shift Leads
Salary: $50,000 to $60,000 plus tip pool
Availability: Must be available for evening and weekend shifts
Send Resumes and a quick note about yourself to
[email protected]
The Role
Great hospitality takes a warm welcome, a well-supported team, and someone who knows where the spare receipt rolls live.
We’re looking for an outgoing, organized Service Manager to lead our taproom, Corner Store, and events service team. You’ll bring energy to the room and order to the details; helping us create memorable experiences over fresh beer, Stubby’s Pizza, and good company.
This is a hands-on leadership role with a mix of people management, service, and behind-the-scenes coordination.
What You’ll Do
- Lead the team: Hire, onboard, schedule, and support our servers and Shift Leads. Set clear expectations, give helpful feedback, and build a positive team culture.
- Develop our Shift Leads: Coach them to confidently run the room, support staff, and resolve guest concerns. Review shift feedback and follow through on recurring issues.
- Make hospitality happen: Train and coach staff on warm welcomes, product knowledge, smooth service, and thoughtful guest recovery.
- Keep things humming: Oversee daily taproom and Corner Store operations, including opening and closing, cleanliness, stocking, cash handling, and guest communications.
- Own the details: Keep POS menus, pricing, and product availability accurate. Coordinate inventory counts, receiving, replenishment, and service supplies.
- Keep pizza service flowing: Work with the Stubby’s kitchen to manage ordering, communicate wait times, coordinate food handoffs, and make things right when a guest’s experience misses the mark.
- Bring events to life:
Own taproom programming, farmers’ markets, off-site events, and private rentals/bookings from inquiry through delivery—including staffing, products, equipment, setup, and teardown. Build and maintain a rolling programming calendar with the COO and marketing team.
- Keep improving: Use guest feedback, sales, labour, and inventory reports to spot opportunities and solve recurring problems.
You’ll Be a Great Fit If You…
- Have experience leading a hospitality or retail service team.
- Are outgoing, approachable, and comfortable taking charge of a busy room.
- Love a good checklist as much as a good conversation.
- Can build a schedule, manage inventory, and navigate a POS system with confidence.
- Give clear direction, handle tricky conversations thoughtfully, and stay steady when things get busy.
- Care about great beer, good food, and making people feel welcome.
- Are available for evenings, weekends, and events, and hold, or can obtain, Smart Serve certification.
What Success Looks Like
The welcome is warm, the team is confident, the shelves are stocked, and events run smoothly. You’ve got an eye on the room, a handle on the details, and a knack for making hospitality feel effortless.
Why Work at Dominion City
- Salary range of $50,000 to $60,000 plus tip-out, based on experience
- Employer-paid benefits and retirement savings matching
- Opportunity to shape our guest experience, develop a great service team, and bring people together
- Collaborative, entrepreneurial team with strong local roots
- A role that values organization, initiative, and warm hospitality—with room to make it your own
- Beer (and seltzer) perks
Pay: $50,000.00-$60,000.00 per year
Advantages:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Flexible schedule
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care
Work Location: In person
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