Position Overview
The Senior ITAM Governance Analyst / Business Systems Analyst will support the continued maturity of the IT Asset Management (ITAM) program through governance, controls, asset lifecycle management, and ServiceNow ITAM initiatives. This role combines ITAM governance expertise with business systems analysis responsibilities, including requirements gathering, process improvement, stakeholder engagement, and control documentation.

Key Responsibilities

- Support ITAM governance frameworks, policies, standards, and controls
- Gather and document business requirements, process maps, and functional requirements
- Analyze and improve Hardware Asset Management (HAM) and Software Asset Management (SAM) processes
- Support asset lifecycle governance, including acquisition, deployment, maintenance, and retirement
- Monitor End-of-Life (EOL) and End-of-Support (EOS) risks and remediation activities
- Support IT general controls, compliance initiatives, and audit requirements
- Partner with technology, risk, audit, and business stakeholders to identify gaps and drive process improvements
- Support ServiceNow ITAM initiatives, including HAM, SAM, and CMDB
- Develop reporting, dashboards, and executive-level presentations

Required Qualifications

- 5+ years of experience as a Business Systems Analyst, Business Analyst, or ITAM Analyst
- Solid experience with IT Asset Management (ITAM)
- Experience with Hardware Asset Management (HAM) and/or Software Asset Management (SAM)




- Experience gathering business requirements and documenting processes
- Knowledge of IT governance, risk management, compliance, and IT general controls
- Strong understanding of asset lifecycle management
- Experience with ServiceNow ITAM, HAM, SAM, and/or CMDB
- Strong analytical, problem-solving, and stakeholder management skills
- Advanced Excel and reporting experience
- Excellent written and verbal communication skills

Preferred Qualifications

- Experience within financial services or other regulated environments
- Experience supporting ITAM maturity or transformation initiatives
- Exposure to EOL/EOS governance
- ITIL and/or IAITAM certification
- Experience supporting audits and regulatory reviews

** This Individual Must:

- Have certifications with ServiceNow ITAM (HAM and SAM) and CMDB, plus general SN platform experience
- Have actively been a part of a mutli-phased ServiceNow ITAM Implementation for HAM and or SAM
- Be fully familiar with all HAM and SAM modules, processes and workflows
- Understand the SN Architecture of SN ITAM
- Is experienced with SN documentation and official processes for ITAM (HAM/SAM) and has documented processes and guides/SOPS for ITAM in the past

Pay: $60.00-$80.00 per hour

Expected hours: 37.5 per week

Experience:

- mutli-phased ServiceNow ITAM Implementation for HAM/SAM: 5 years (preferred)
- HAM and SAM modules, processes and workflows: 5 years (required)
- ServiceNow Architecture of ServiceNow ITAM: 5 years (required)

Work Location: Hybrid remote in Toronto, ON (M5H)

📌 Senior ITAM Governance Analyst / Business Systems Analyst (Toronto)
🏢 Dacaro Software Services
📍 Toronto