INTERNAL/EXTERNAL

Job Title: Homelessness and Addiction Recovery Treatment (HART) Hub Intake Worker
Position Type: Full-Time, Bargaining Unit, Permanent
Number of Positions 1
Reason for Posting Existing Vacancy
Rate: $29.40 per hour
Vacation: 4 weeks to start
Benefits: Group benefits with Life Insurance, AD&D;, Extended Health and Dental Care with

premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid
sick leave and float day

RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful
completion of probation

Hours: 37.5 hours per week
Supervisor: Senior Manager, HART HUB Intake and Critical Time Intervention Team
Posting Date: October 19, 2026
Application Deadline: October 30, 2026
Location: 187 Queen street E., 40 Oak St, 465 Dundas St E; various off-site locations if needed

Why Fred Victor?
For over 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to
improve the health, income and housing stability of people experiencing poverty and homelessness. We are
committed to ending homelessness, one person at a time.

This position is part of Fred Victor Centre’s Health Services’ team for the Homeless and Addiction Recovery
Treatment (HART) Hub. Eligibility for HART Hub include homelessness, severe mental health challenges, substance
use or concurrent disorder challenges and high-intensity emergency and hospital visits, and high-intensity use of the
system. Clients are supported through an intensive case management model (ICM) or Critical Time Intervention
(CTI) model to obtain and retain housing and access a wide range of health and non health services that assist
recovery from substance use and improve client outcomes. The teams will work within the Health Services
Community Model of Service that relies on strength-based approach, housing first, recovery based and client
centered services. The HART Hub Intake Worker plays a critical role in facilitating access to low barrier care.

Our work is grounded in the lived experience of the clients and the communities we serve and the principles of:
antiracism, anti-oppression, health equity, social determinants of health, and excellence. We are agile, learning and
always willing to try cutting-edge things. We provide high-quality mental health case management services and
housing stabilization services to individuals with history of chronic homelessness with severe & persistent mental
health difficulties.

Our programs work closely with its formal community partners such as hospitals, housing providers, primary care,
landlords, formal mental health and addiction systems & internal partners.

Does this sound like work you want to be a part of?
We offer a collaborative environment, an opportunity to join a diverse team of caring professionals and a chance to make a
difference. With over 75 programs and 25 sites,



there are lots of opportunities to grow your career with us. Many members
of the management team started in relief and front-line roles.

What You Will Do:
Intake, Referral & Coordination

- Completes intake and consent as the first point of contact, responding to inquiries and providing initial support

to prospective clients.
- Assesses client eligibility, support in completing intake forms, completion of referrals, and follow-ups
- Maintains communication with clients, referring workers, and service providers to ensure smooth service access.
- Follows up on missed appointments, tracks referrals, and redirects ineligible clients to appropriate resources.
- Works collaboratively with external partnership organizations and supports clients with cultural sensitivity and

professionalism.

- Works in collaboration with CTI Worker to connect clients to services identified as being relevant by the client

and CTI Worker.

Administration

- Maintain accurate client records and data in line with privacy policies.
- Engage in supervision, team meetings, training, evaluations, and organizational planning.
- Participate in program evaluations, client survey processes, and other research and evaluation processes as

required

- Participate in the strategic direction and processes of the organization
- Adhere to all Fred Victor Policies including health and safety and privacy and confidentiality
- Participate in other duties as assigned

Crisis Prevention & Intervention

- Intervene during crises, coordinate emergency services, and support recovery and follow-up care

What You Bring to the Team:
• Degree in Social Work, or Diploma in social services with significant experience

- At least 2 years of mental health and addictions case management experience working with people experiencing

severe and persistent mental health concerns, concurrent disorders, homelessness, and addictions

- Strong knowledge and confidence in service navigation, referral processes, and supporting coordination of

internal and external services

- An understanding of the critical time intervention (CTI) model

What Sets You Apart:

- Knowledge and understanding of major mental health diagnoses as outlined in the DSM V
- Strong understanding of mental health, substance use, trauma-informed care, and recovery-oriented practices.
- Skilled in client-centered case management, psychosocial rehabilitation, and navigating the Criminal Justice

System.

- Knowledge of relevant legislation, including the Mental Health Act and PHIPA,



with a focus on privacy and risk

intervention.

- Effective communicator with strong interpersonal, problem-solving, and decision-making skills.
- Proficient in Microsoft Office and electronic health records, with a commitment to equity, anti-racism, and social

justice.

Compensation and Benefits:

- For the Homeless and Addiction Recovery Treatment (HART) Hub Intake Worker, Fred Victor offers an hourly

rate of $29.40
- 4 weeks of vacation to start + 1 float day
- Generous paid sick leave allowance
- A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family

coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide
variety of dental care. Additional insurance includes vision care and travel for emergency medical services.

- 6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of

probation; you will contribute 4% of your gross salary to the same RRSP

- Access to employee and family assistance plan

Work Environment

- Work is conducted primarily at 187 Queen street E., 40 Oak St. and 465 Dundas St. E (HART Hub), and

various Toronto locations off site or in the community as needed
- Flexibility with work hours, evenings, and weekends as needed or assigned.
- When required, client accompaniment, client visits, community visits will be a component of this role, and

staff may be exposed to a broad spectrum of experiences such as exposure to pests

- Staff are encouraged to be aware of their personal safety at all times and adjust their behaviour and

location according to an assessment of each specific situation

- Extensive travel throughout Toronto and occasionally the GTA as required

How You Can Apply:
Send your resume and an email describing why you want to be part of the Fred Victor Team by October 30, 2026, to
[email protected] with ‘Job Application: Homelessness and Addiction Recovery Treatment (HART) Hub
Intake Worker‘ in the subject line.

A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation
Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and
respected, and where every employee has the opportunity to realize their potential. As such, we welcome and
encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons
across the spectrum of sexual orientation and gender identities and have lived-experience

If you are a person with a disability and require accommodation and/or assistance during the application process, please
contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received
relating to accommodation requests will be treated with confidentiality.

📌 Homelessness and Addiction Recovery Treatment (HART) Hub Intake Worker (Dundas)
🏢 Fred Victor
📍 Dundas