24 Oct
|
Vancity
|
Surrey
Vancity is seeking a Senior Director, Contact Centre Operations & Transformation, to lead the modernisation of its contact centre into a scalable, advice-led channel. You will own the multi-year transformation agenda, shaping the operating model, workforce strategy, quality framework, and technology-enabled capabilities.
The role requires a strategic and operational leader who can deliver measurable outcomes and report to the VP, Inclusive Banking, Alternate Channels.
📌 Senior Director, Contact Centre Transformation (Surrey)
🏢 Vancity
📍 Surrey