About the Role

Based in British Columbia’s Lower Mainland, CPBC is seeking an experienced Senior Business Systems Analyst (Temporary 2-Year Term). The Senior Business Systems Analyst translates business needs and strategic priorities into secure, effective, and sustainable technology solutions. The role leads systems analysis, process improvement, and implementation; serves as the functional owner of assigned applications and Software-as-a-Service (SaaS) platforms; and addresses vendor, AI, privacy, and security risks. The role also supports Microsoft 365 information protection and SharePoint Online by translating privacy and records requirements into labelling and site design. Working collaboratively with the Project Management Office, developers, Information and Privacy Management, and Information Security, the incumbent may also lead or undertake projects assigned by the Manager of IT and/or Director of IT.

The ideal candidate has a relevant bachelor’s degree or equivalent combination of education and experience, at least five years of progressively responsible experience in business systems analysis or a related field, including senior- or lead-level responsibilities. Certifications such as CBAP, PMI-PBA, PMP, or Lean Six Sigma are an asset.

Key Responsibilities

- Leads the implementation of recent systems along with software upgrades and testing.
- Conducts technical analyses of business and technology processes by reviewing business needs and understanding the applications used by the organization to support its information needs.
- Engages with business partners to understand changes in business needs and capture/document business requirements; elicits, validates and documents functional and non-functional requirements,



including security and privacy requirements, using brainstorming, interview, observations, document analysis and workshops.
- Confirms the business problem and desired outcome before recommending solutions and presents solution options with fit-gap analysis.
- Analyzes current state business systems and processes; and identifies future state adjustments to meet business needs.
- Improves CRM systems by simplifying business requirements and fine tunes business processes; and identifies recommended automation paths for changes to IT systems.
- Translates business requirements to user stories, acceptance criteria, functional designs and specifications to create deployment plans.
- Generates and manages use cases in support of the business requirements; responsible for the clear definition of the business rules that define the behavior of the CPBC applications.
- Works closely with developers, the developer consultant and QA throughout delivery, answering questions and reviewing builds against acceptance criteria.
- Partners with Information Security to define security requirements and track remediation of security findings.
- Leads functional and technical evaluation of SaaS and vendor solutions, and completes vendor risk assessments with Information Security, the Privacy Office and Procurement.
- Supports deployment activities of the project,



including change management activities, in partnership with the Application Support team.
- Performs detail data analysis, including data mapping and integration specifications, and can introduce database schema changes in line with associated development standards and Solution Plans.
- Works with the Information Governance and Access department, Information Security and business owners to define sensitivity labels, data loss prevention and retention requirements, and tests them before rollout.
- Designs site structures, permissions and metadata with Information Governance and Access department, and analyzes content for migration and clean-up, including managing oversharing risks.
- Supports testing activities by validating test plans and test cases and maintaining traceability between requirements and tests.
- Supports the Architect and the Manager of IT in identifying recommended application change requests to ensure application designs align with the Enterprise Architecture and Solutions Planning goals and direction.
- Manages the information required for the identification and assessment of new projects and the progress/state of active projects for the review and consideration of the IT Steering Committee.
- Contributes to new project requirements, design, development, delivery, QA testing and early life support of complex system changes
- Develops requirement specification documents and contextual diagrams to support system development and process improvement initiatives.
- Transfers system knowledge to Application Support and business super users before go-live through knowledge transfer sessions, train-the-trainer sessions and draft runbooks; leads hypercare and

📌 Senior Business Systems Analyst (Vancouver)
🏢 College of Pharmacists of British Columbia
📍 Vancouver