Lead clinical service operations at the University of Waterloo through EHR expertise, workflow leadership, and client-focused administration. This is a full time permanent position.

The Manager, Client Services and Operations, provides strategic oversight across Campus Wellness units, including Health Services, Specialized Care, Counselling Services, and Health Promotion. You will supervise Client Service Representatives, improve administrative workflows, and align service delivery with privacy, accessibility, and quality standards.

Key Responsibilities:

- Lead client service operations and continually improve administrative workflows
- Oversee Electronic Health Record workflows, testing, training, and troubleshooting
- Develop procedures supporting inclusive, accessible client service
- Coordinate schedules, coverage,



appointments, and service disruptions
- Present operational data and recommendations for continuous improvement

Requirements:

- University or college degree in administration or related field
- At least five years of recent supervisory or management experience
- Experience in mental and physical healthcare settings
- Extensive Electronic Health Record knowledge; Accuro preferred
- Knowledge of PHIPA, FIPPA, and institutional privacy requirements

Apply clinical operations leadership, EHR knowledge, and sound judgment to strengthen Campus Wellness services at Waterloo.

📌 Clinical Services Operations Manager (London)
🏢 University-of-Waterlo
📍 London