About West Coast Reduction Ltd.

At West Coast Reduction Ltd., we’re committed to ensuring that "Nothing is Left Behind." We collect food waste and by-products from farms, restaurants, bakeries, and supermarkets, transforming them into ingredients for animal feed, renewable energy, and thousands of other products used every day. Our mission contributes to a sustainable food supply and helps create cleaner, healthier communities. Learn more at www.wcrl.com.

Why Join Us?

- Join a reputable, family-owned companywith a legacy of sustainability and over 450 employees.
- Enjoy continuous training and developmentto grow your career.
- Access a comprehensive benefits package, including extended health perks.
- Take advantage of our generous RRSP matchingprogram after one year.
- Play a vital role in a company making a tangible impact on environmental sustainability.

About the role

The Customer Success Specialist is responsible for executing Beyond Oil pilots, customer onboarding, training, product adoption, deliveries and ongoing field support for restaurant and commercial kitchen customers.

This is an execution-focused, individual-contributor role that works directly with operators, kitchen managers and back-of-house teams to ensure successful implementation and sustained use of Beyond Oil. The position also supports selected Redux service onboarding and customer‑success activities related to used cooking oil recycling, organics recovery and other Redux programs. The role is not primarily responsible for prospecting or closing new business.

A valid Class 5 driver’s license and personal vehicle are required for this position

Annual base salary $55,000 to $65,000





Key Responsibilities

General Responsibilities

- Support a portfolio of restaurant and commercial kitchen customers across the Lower Mainland and broader BC market.
- Maintain close day-to-day collaboration with the Regional Manager of Redux Services, Beyond Oil Sales Representatives and WCRL operations teams.
- Build credibility and rapport with customer contacts by providing dependable, practical and hands‑on support.
- Address customer questions and help troubleshoot implementation or service issues, escalating to the appropriate sales, collection, operations or management teams when required.
- Maintain accurate and up-to-date customer records, visit notes, trial data and follow-up actions in the CRM and other required systems.
- Represent Beyond Oil, Redux and WCRL professionally at customer meetings, new account launches, training sessions and industry events as directed.

Pilot Implementation, Onboarding & Training (Primary Focus - 50%)

- Plan, coordinate and carry out Beyond Oil POC trials and onboarding visits for new customer locations.
- Conduct site assessments to understand fryer configurations, oil-management practices, kitchen workflows, operating constraints and customer readiness.
- Coordinate the product, testing equipment,



trial materials and training resources required for each implementation.
- Deliver Beyond Oil product, samples and trial materials to customer sites as required for pilots, launches and time-sensitive customer support.
- Support hands‑on trial execution, including fryer preparation, oil straining or filtration, dosing, TPM testing, data collection and observation of kitchen procedures.
- Deliver practical training and train‑the‑trainer sessions for kitchen leaders and back‑of‑house teams on proper Beyond Oil usage and safe handling procedures.
- Ensure customer teams understand the required operating routines, responsibilities and performance expectations before the trial or rollout is completed.
- Track pilot progress, document results and communicate implementation status, risks and next steps to Redux leadership and the responsible Sales Representative.
- Complete post‑pilot follow‑up and support a clear handoff into ongoing customer adoption and service.

Customer Success & Ongoing Adoption (Secondary Focus - 35%)

- Conduct scheduled customer visits and follow‑ups to reinforce correct product usage, operating routines and the value delivered by Beyond Oil and Redux programs.
- Monitor customer adoption, satisfaction and performance indicators, and identify early signs of disengagement or implementation risk.
- Help resolve product‑use, training and service issues in the field by clarifying the problem, coordinating the appropriate solution and following up to confirm resolution.
- Support multi‑location rollouts, refresher training and n

📌 Customer Success Specialist (Vancouver)
🏢 West Coast Reduction
📍 Vancouver