PRE-OPENING LEADERSHIP OPPORTUNITY

Guest Service Agent

Le Méridien Toronto Pinnacle Hotel | Toronto, Ontario

Employment Type: Full-time

Savour Life’s Journey with a Career at Le Méridien Toronto Pinnacle Hotel

Located in downtown Toronto, our new 223 room hotel will feature multiple restaurants, bars, a spa, and approximately 10,000 sq. ft. of meeting and event space. Join our Front Office team and help create memorable dining and event experiences for our guests.

Position Overview

Reporting to the Front Office Manager and Assistant Front Office Manager, the Guest Service Agent provides friendly, efficient and personalized service throughout the guest journey. From arrival to departure, this role handles guest registration, room assignments, inquiries and billing while delivering Le Méridien and Marriott service standards. During pre-opening, the Guest Service Agent will participate in training, system testing and opening-readiness activities

Key Responsibilities

· Welcome guests warmly and complete check-in and check-out accurately, including registration, payment authorization, room assignments and key issuance.

· Review arrivals, departures, guest preferences and special requests to help prepare for each shift.

· Recognize Marriott Bonvoy members, explain applicable benefits and promote enrolment in the loyalty programme.

· Respond to guest inquiries in person, by telephone and through digital guest-service platforms; share information about hotel facilities and local attractions.

· Handle reservations, modifications and cancellations in accordance with hotel procedures.





· Process charges, payments and billing adjustments accurately, maintain a balanced cashier float and complete shift reports.

· Respond promptly to guest concerns, provide appropriate service recovery and refer unresolved matters to a supervisor or manager.

· Coordinate with Housekeeping, Engineering and other departments to confirm room readiness and follow up on guest requests.

· Communicate VIP, group and special-occasion requirements, and maintain clear shift handover notes.

· Protect guest information and follow payment-security, key-control, accessibility, emergency and workplace safety procedures.

· Maintain a clean, organized front desk and participate in pre-opening training, arrival simulations and system testing.

Qualifications and Experience

· Previous front desk, hospitality or customer-service experience is preferred; experience in a full-service hotel is an asset.

· Strong communication and interpersonal skills, with a warm, professional and guest-focused approach.

· Attention to detail and confidence handling payments, billing and confidential information.

· Ability to stay organized,



manage competing requests and resolve concerns calmly in a busy environment.

· Comfort using computers and learning hotel property-management systems; familiarity with Marriott systems is an asset.

· Ability to work independently and collaboratively with colleagues across departments.

· Ability to perform the duties of the role, including standing for extended periods, with accommodation where required.

· Flexible availability, including mornings, evenings, overnight shifts, weekends and statutory holidays.

What We Offer

· The opportunity to join the opening team of a new hotel in downtown Toronto.

· Competitive compensation and benefits.

· Professional development and career growth opportunities.

· Marriott hotel travel advantages, subject to eligibility and company policy.

· A collaborative, inclusive and guest-focused work environment.

Qualified candidates are invited to submit their resume and cover letter.

Le Méridien Toronto Pinnacle Hotel is committed to providing an inclusive and accessible recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodation will be provided upon request throughout the recruitment and selection process.

We are an equal opportunity employer and welcome applications from all qualified candidates legally entitled to work in Canada.

Position Status: This posting is for a current job opening.

Pay: $25.00-$26.00 per hour

Benefits:

- Dental care
- Extended health care
- Paid time off
- Vision care

Work Location: In person

📌 Guest Service Agent (Toronto)
🏢 Le Meridien Toronto Pinnacle Hotel - SkyTower
📍 Toronto