Job Description – Clinic Manager

Pay: CA$30.00-CA$35.00 per hour

About Initio Medical Group

Initio Medical Group is a growing healthcare organization committed to delivering exceptional patient care through advanced medical imaging, innovative treatment programs, and strong partnerships across British Columbia’s healthcare system.

We are expanding to include a new advanced screening clinic focused on proactive, preventive healthcare. Our team works in a highly collaborative, patient-centered environment where clinical excellence, operational efficiency, compassion, and accountability are equally important. We are looking for an experienced, hands-on Clinic Manager to help launch the clinic, build and train its founding team, and then lead its day-to-day operations.

The Opportunity

Reporting to the senior leadership and executive team, the Clinic Manager is responsible for helping bring our advanced screening and preventative medicine clinic from planning to opening day and for leading its successful operation afterward. This includes clinic start-up and readiness, team building and training, patient experience, workflow design, operational performance, quality improvement, and administrative oversight.

This is a hands-on leadership position with a significant start-up component. The successful candidate will help shape how the clinic runs from day one by establishing workflows, building training programs, and developing the culture of a new team. They will be visible and engaged within the clinic, proactively identify operational challenges, and work alongside staff to ensure patients receive safe, efficient, and compassionate care.

Key Responsibilities

Clinic Start-Up & Launch

· Develop, document, and implement policies, procedures, SOPs, and operational standards before and during opening.

· Support the implementation of clinic systems, including scheduling, EMR/RIS/PACS or comparable platforms, patient communication tools, and reporting processes.

· Participate in recruitment and hiring of clinic staff, including participating in interviews and selection.

· Assist the senior leadership team with soft-launch and ramp-up activities, including performing readiness checks, staff training, gathering feedback, and make timely adjustments as patient volumes grow.

Team Leadership, Training & Performance

· Provide day-to-day leadership, direction, coaching, and support to clinic staff.

· Build a founding team culture that is positive, respectful, collaborative, and accountable.

· Design and deliver onboarding and training programs covering clinic workflows, patient experience standards, privacy, safety, systems, and role-specific competencies.

· Train and manage employees to understand their roles, responsibilities, workflows, and performance expectations.

· Monitor individual and team performance

· Conduct regular staff check-ins, performance discussions, coaching, and development planning.

· Develop ongoing education, cross-training, and competency assessment to support a skilled and flexible team.

· Coordinate staffing and clinic coverage to ensure operational needs are consistently met.

· Address employee concerns and performance issues professionally, consistently, and in collaboration with senior leadership when required.

· Facilitate effective communication between administrative, technical, clinical, physician, and leadership teams.

Clinic Operations

· Oversee daily clinic operations and ensure workflows run safely, efficiently, and consistently.

· Monitor appointment schedules, patient flow, staffing requirements, clinic capacity, and operational priorities.

· Manage the screening patient journey from booking and intake through screening, reporting, and follow-up.

· Identify workflow gaps, delays, bottlenecks, and opportunities for improvement.

· Ensure established policies, procedures, SOPs, and operational standards are followed.

· Support the implementation of new programs, services, technologies,



and operational processes as the clinic evolves.

· Maintain appropriate clinic supplies and coordinate operational requirements with vendors and service providers.

· Escalate significant operational, staffing, safety, or patient concerns appropriately.

· Work collaboratively with senior leadership to achieve organizational and departmental goals.

Patient Experience

At Initio, patient experience is central to how we measure success. In a screening environment, where many patients are healthy and attending proactively, clear communication, trust, and a calm, welcoming experience are especially important.

The Clinic Manager will:

· Champion a culture of compassionate, respectful, patient-centered care.

· Ensure patients feel informed, safe, respected, and supported throughout their experience, including the often anxious wait for results.

· Ensure patients understand what to expect from their screening, including preparation, process, and next steps.

· Monitor patient feedback and identify opportunities to continuously improve service.

· Support staff in navigating difficult or sensitive patient interactions.

· Respond to patient concerns and complaints professionally and compassionately.

· Ensure communication with patients, families, referring providers, and members of the patient’s care team meets Initio’s standards.

· Work with clinical and physician teams to ensure results and follow-up recommendations are communicated in a timely and coordinated manner.

· Reinforce the importance of accurate and timely documentation of patient and provider interactions.

Quality, Safety & Compliance

· Support compliance with applicable healthcare, privacy, occupational health and safety, and regulatory requirements.

· Ensure staff follow established privacy, confidentiality, infection prevention, safety, and documentation standards, with particular attention to the protection of sensitive personal health information.

· Support accreditation, licensing, and quality assurance requirements applicable to the clinic.

· Participate in quality assurance and continuous quality improvement initiatives.

· Support incident reporting, investigation, follow-up, and implementation of corrective actions when required.

· Support appropriate processes for managing incidental findings, results follow-up, and referrals, in coordination with clinical leadership.

· Maintain appropriate operational documentation and ensure required records are complete and current.

· Promote a culture where patient safety, employee safety, quality, and accountability are shared responsibilities.

Performance & Continuous Improvement

· Analyze clinic performance and identify trends, risks, and improvement opportunities.

· Develop action plans when performance falls below expectations.

· Support the development and refinement of workflows, policies, procedures, and operational tools as the clinic matures.

· Participate in clinic growth initiatives and help operationalize new programs and partnerships.

What We’re Looking For

The ideal candidate is an experienced healthcare leader who combines strong operational skills with genuine empathy for patients and employees, and who is energized by building something new.

Qualifications

· Minimum 3–5 years of progressive experience in healthcare operations, clinic management, medical administration, or a comparable healthcare leadership role.

· Demonstrated experience supervising, leading, and training employees in a healthcare environment.

· Experience opening, launching, or significantly expanding a clinic, department, or service is strongly preferred.





· Experience developing onboarding programs, training materials, SOPs, or competency frameworks is strongly preferred.

· Diploma or degree in healthcare administration, business administration, health sciences, nursing, medical office administration, or a related discipline is preferred.

· Experience within diagnostic imaging, preventive or screening services, medical specialty services, hospital operations, or another regulated clinical environment is considered an asset.

· Demonstrated experience managing clinic workflows, staffing, patient service, and operational priorities.

· Strong understanding of patient confidentiality, privacy, documentation, and healthcare professionalism.

· Experience with EMR/RIS/PACS or comparable healthcare information systems is an asset.

· Experience with accreditation, licensing, or regulatory readiness is an asset.

· Experience working within British Columbia’s healthcare environment is an asset.

The Person We’re Looking For

Beyond experience, we are looking for someone who:

· Is a confident, approachable leader who can build, inspire, and develop a new team.

· Leads with empathy while maintaining clear expectations and accountability.

· Enjoys teaching and coaching, and is skilled at helping people learn new workflows, systems, and standards.

· Is comfortable being highly visible and involved in day-to-day clinic operations.

· Thrives in a start-up setting, comfortable with ambiguity, and able to build structure where none yet exists.

· Notices problems and takes ownership of finding solutions.

· Communicates clearly, respectfully, and confidently.

· Remains calm, organized, and flexible when priorities shift in a busy, growing healthcare environment.

· Understands that excellent patient care depends on excellent teamwork.

· Builds trust with employees, physicians, patients, and healthcare partners.

· Takes pride in creating an environment where both patients and employees feel supported.

What Success Looks Like

Success in this position means:

· The clinic opens on schedule, fully staffed, and operationally ready.

· A strong, well-trained founding team is in place and confident in their roles.

· Clear workflows, policies, and training materials are established and consistently followed.

· The clinic operates smoothly and efficiently as patient volumes grow.

· Patients consistently receive compassionate, timely, high-quality service.

· Staff understand expectations and are supported in achieving them.

· Issues are identified early and addressed proactively.

· Communication between departments is strong.

· Leadership has clear visibility into clinic performance, challenges, and opportunities.

· The team works collaboratively and takes shared ownership of the patient experience.

Why Join Initio?

This is a rare opportunity to join a growing healthcare organization at the very beginning of a new clinic and have a meaningful influence on how care is delivered from day one.

The Clinic Operations Manager will work closely with leadership and frontline teams and will have the opportunity to shape clinic workflows, build and train a founding team, contribute to recent programs and organizational growth, and help establish Initio’s patient-centered culture in a new advanced screening setting.

We are looking for someone who doesn’t simply want to manage a clinic but wants to help build an exceptional healthcare organization.

If you are an experienced healthcare leader who believes operational excellence and compassionate patient care should go hand in hand, we would love to hear from you.

Initio Medical Group is committed to creating a respectful and inclusive workplace. We thank all applicants for their interest; only those selected for further consideration will be contacted.

Benefits:

- Extended health care
- On-site parking
- Paid time off

Work Location: In person

Pay: $30.00-$35.00 per hour

Expected hours: 37.5 per week

Work Location: In person

📌 Clinic Manager (Burnaby)
🏢 Initio Medical Group
📍 Burnaby