Position: CRM Assistant

Mirvish Productions is a Canadian theatre management and production company, based in Toronto, founded by David Mirvish in 1987. Mirvish Productions is, today, Canada's largest commercial theatre production company, operating out of four theatres in downtown Toronto.

This is a vacant position that reports to the Director of Communications and is part of the Marketing and Communications team. The CRM Assistant is responsible for supporting the day-to-day operations of the CRM function within Marketing. This would include the development and execution of customer communications across email, mobile app, and SMS. Working closely with their Marketing colleagues, Insights, and Ticketing, the CRM Assistant supports campaign development, audience segmentation, customer data management, reporting, and customer lifecycle communications.

Responsibilities

- Assist in the development, coding and scheduling of campaigns on various communication platforms (including but not limited to email, mobile app, and SMS).
- Light graphic design and copy writing as needed.
- Perform quality testing of campaigns to ensure brand alignment / consistency and AODA compliance.
- Compliance with Canadian anti-spam laws (CASL) and the Personal Information Protection and Electronic Documents Act (PIPEDA)
- Assist with customer lifecycle and re-engagement communication programs
- Assist with data hygiene and management across communication and ticketing platforms
- Assist with audience segmentation and customer list extractions
- Assist with monitoring and campaign reporting

Qualifications:

- 1+ years of experience with HTML and CSS coding by hand (preferably with email-specific coding experience).
- Extensive knowledge of Microsoft Office (Word, Excel, etc.).
- Moderate experience making minor image edits within Adobe Creative Cloud (Photoshop,



InDesign, etc.).
- Excellent written and verbal communication skills.
- Basic knowledge of email marketing software such as ActiveCampaign
- Knowledge of Tessitura ticketing software not essential but would be an asset.
- Keen attention to detail
- Great organization and time management skills
- Dynamic team player who can also work independently.
- Ability to meet deadlines and work in a fast-paced setting.
- General interest in theatre and/or live performance.

This full-time position is located in Toronto, Ontario and will begin ASAP.

Mirvish Productions is committed to increasing diversity and inclusion throughout our organization. Mirvish Productions is dedicated to the principle of equal employment prospect for all employees and to providing employees with a barrier-free work environment that is free of discrimination and harassment. If you require accommodation during the recruitment and selection process, please let our HR Department know.

If you have the appropriate qualifications for this role and believe you would be able to make a beneficial contribution to Mirvish Productions, please submit your resume and cover letter in a single PDF document by November 6, 2026, prior to 5:00 p.m. to [email protected].

Please include Competition #2026-007, CRM Assistant in the subject line. We thank all applicants for their interest in the position, however only those candidates selected for interviews will be contacted.

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Ability to commute/relocate:

- Toronto, ON M5V 1J2: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What interests you about working in marketing communications and CRM?

Experience:

- Microsoft Excel: 1 year (preferred)
- HTML/CSS: 1 year (preferred)

Work Location: In person

📌 CRM Assistant (Old Toronto)
🏢 Mirvish Productions
📍 Old Toronto