Overview

We are looking for a Property Manager to look after our properties in the Banff, Jasper and Rocky Mountain Regions, the property manager is responsible for the day-to-day operation and performance of a smaller portfolio of our residential properties, working directly with onsite teams to address operational priorities and maintain property standards. This role is hands-on in managing occupancy, revenue, collections, resident concerns, maintenance, unit readiness, expenses, employee matters, and compliance, with regular time spent at properties supporting teams and resolving issues. Through active leadership, local market knowledge, and consistent follow-through, the Property Manager helps ensure properties are well-operated, residents receive responsive service, and operational and financial priorities are achieved.

Responsibilities:

- Oversee the day-to-day operation and performance of an assigned portfolio of residential properties, accountable for operational results, property condition and resident service.
- Lead on-site teams by setting priorities, assigning responsibilities and deadlines, holding teams accountable for results and ensuring issues are resolved
- Act as the local market expert for the assigned region, understanding rental market conditions, resident needs, staffing realities, vendors, community considerations, and local operational challenges
- Own key portfolio results including occupancy, vacancy, rental revenue, collections, work orders, unit readiness, expenses, and resident concerns; identify gaps, determine required actions, and drive follow-through
- Ensure regular property inspections are completed, and deficiencies, maintenance requirements, and operational issues are assigned, addressed, and completed
- Provide regular portfolio updates to the Management and escalate significant issues as required
- Lead, coach, and develop onsite teams, setting performance expectations and holding employees accountable for service, attendance, performance, and operational results
- Ensure required training, meetings, inspections, and follow-up actions are completed
- Support recruitment, onboarding, and development of regional employees and work with Human Resources on employee relations, performance management, accommodations, leaves, payroll, and other employee matters
- Provide input into the development of operating budgets for the assigned portfolio and take action to manage expenses and achieve financial objectives
- Review property financial results and NOI, identify variances and cost concerns,



and determine and implement appropriate actions
- Own occupancy, rental revenue, rental incentives, collections, and delinquency results, providing direction and follow-up to onsite teams
- Ensure leasing and marketing activities support occupancy and rental revenue objectives
- Review and approve expenditures in accordance with established approval authorities and procedures
- Own the resident experience across the portfolio, ensuring responsive service and resolution of resident concerns, complaints, and escalated issues
- Oversee leasing, rental traffic, turnover, and resident retention activities to meet portfolio objectives and ensure established leasing and resident service practices are followed
- Oversee collections and tenancy management processes, including required notices, documentation, RTDRS processes, and follow-up
- Maintain effective relationships with residents, prospective residents, contractors, service providers, and community stakeholders
- Own property condition and maintenance follow-through, ensuring deficiencies, cleaning requirements, and work orders are addressed promptly
- Ensure work order backlog, aging, and completion are effectively managed and timely resolution is achieved
- Ensure vacant units are properly scoped, scheduled, completed, and ready for leasing within expected timelines
- Direct coordination of maintenance, cleaning, leasing, Facilities, and contractors to support unit turnovers, property readiness, and major maintenance or capital work
- Ensure properties and teams comply with applicable legislation, bylaws, codes, property standards, residential tenancy requirements, and Northview policies and procedures
- Address operational, compliance, and safety deficiencies and ensure required actions are completed
- Maintain effective relationships with contractors, suppliers, municipalities, and other external stakeholders
- Travel throughout the assigned region as required to inspect properties, meet with teams, and address operational requirements

Qualifications & Experience:

- Progressive experience in residential property management, with experience managing day-to-day property operations and supporting multiple properties or a large portfolio




- Previous experience leading, coaching, and developing property management and/or front-line operational teams
- Solid practical knowledge of residential property operations, including leasing, occupancy, rental revenue, resident relations, collections, maintenance coordination, and property upkeep
- Experience managing operating budgets, monitoring expenses, and understanding basic property financial performance and NOI an asset
- Experience using operational and financial information to identify issues, determine priorities, and take corrective action an asset
- Knowledge of local rental market conditions, resident needs, vendors, staffing realities, and community considerations.
- Working knowledge of applicable residential tenancy legislation, property standards, bylaws, and building requirements an asset
- Experience with capital projects, building improvements, facilities, maintenance, and contractors an asset
- Experience with ERP systems
- Post-secondary degree or diploma in Business Administration, Property Management, Real Estate, or a related field an asset
- Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook

Requirements:

- Strong leadership and people management skills, with the ability to set expectations, provide direction, coach employees, and hold teams accountable for results
- Robust operational and financial judgment, with the ability to understand portfolio performance, identify what is off track, and determine appropriate action
- Ability to build effective relationships and adapt to the operational needs of the local market
- Strong problem-solving and decision-making skills, particularly when addressing resident, employee, maintenance, financial, compliance, and property issues
- Strong communication and interpersonal skills, with the ability to work effectively with onsite teams, residents, management, Corporate teams, contractors, and other stakeholders
- Strong organizational and time management skills, with the ability to manage competing priorities across multiple properties and meet established deadlines
- Ability to manage sensitive and confidential employee, resident, financial, and operational information with discretion
- Valid driver’s licence and ability to produce and maintain a clear drivers abstract
- Ability to respond to urgent operational issues and provide support outside regular business hours as required
- Ability to provide a criminal record check free from relevant convictions

Work Location: In person

📌 Property Manager (Jasper)
🏢 Nameless
📍 Jasper