Position Overview:

MTLI Group is seeking an experienced Senior Program Manager to lead and grow its customer program across Canada. The role is responsible for strengthening an existing account generating approximately $3 million in annual revenue and developing it toward $20 million or more in annual revenue.

Reporting directly to the CEO, the successful candidate will lead customer relationships, national account development, estimating, construction and engineering coordination, project delivery, customer support, and program technology.

This is a hands-on leadership role requiring a strong understanding of the complete construction lifecycle, including site assessments, engineering, permitting, estimating, procurement, scheduling, construction, commissioning, and project closeout.

The first-year financial mandate is to achieve a minimum of $900,000 in gross profit from the account while establishing the relationships, systems, processes, and delivery standards needed to support long-term growth.

Key Responsibilities:

1. Construction, Engineering & Permitting

- Lead and coordinate the complete construction lifecycle, from site assessment and feasibility through design, engineering, estimating, procurement, permitting, mobilization, construction, commissioning, inspections, and closeout.
- Understand how architectural, structural, mechanical, electrical, fire protection, and other technical requirements interact across projects.
- Coordinate qualified engineers, consultants, contractors, and internal specialists to develop complete drawing packages and execution plans.
- Identify applicable permits, approvals, inspections, certifications, and jurisdictional requirements early in the project.
- Review drawings, specifications, constructability, site conditions, and operational constraints to identify potential issues before work begins.
- Plan projects within active facilities, considering shutdowns, access restrictions, production schedules, safety requirements, and customer operations.
- Ensure required professional reviews, sign-offs, inspections, as-built documents, warranties,



and turnover packages are completed by the responsible parties.

2. Customer Ownership & Support

- Serve as the primary program contact for the customer, managing the customer experience from initial inquiry through post-project support.
- Build relationships with facility leadership, engineering, operations, procurement, and other key stakeholders.
- Maintain proactive communication regarding quotations, decisions, schedules, project progress, risks, and corrective actions.
- Conduct monthly customer feedback reviews and ensure identified improvements are implemented.
- Establish clear response times, escalation procedures, reporting standards, and ownership of customer requests.
- Follow up after project completion to address deficiencies, confirm satisfaction, and identify future opportunities.

3. National Account Growth & Business Development

- Contact every customer site across Canada to introduce MTLI's capabilities and establish relationships with relevant

Job Type: Full time

Pay: $135,000.00-$140,000.00 per year

Benefits:

- Extended health care
- Paid time off
- Vision care

Application question(s):

- Please provide your current email address and phone number
- Where are you currently located (city and province), and how would your location support your ability to manage a national customer account across Canada?
- Describe your experience managing complex construction, industrial, engineering, or material handling projects from initial customer requirements through design, estimating, procurement, execution, commissioning, and closeout. Include your years of experience, project scope, and level of responsibility.
- Describe your experience managing major corporate accounts,



multi-site customers, or national programs. How have you built relationships with decision-makers, maintained customer satisfaction, resolved escalations, and generated repeat business?
- Explain how you would develop an existing customer account generating approximately $3 million in annual revenue toward $20 million or more. Describe your approach to identifying opportunities across multiple sites, building a qualified pipeline, engaging stakeholders, and converting opportunities into profitable projects.
- Describe your hands-on understanding of the complete construction lifecycle, including site assessments, engineering coordination, permits, inspections, safety, scheduling, and project closeout. Provide an example of how you identified and resolved a technical, permitting, or constructability issue.
- Explain your experience preparing project estimates, managing budgets, controlling costs, negotiating change orders, and protecting gross profit margins. Describe how you monitor financial performance and provide an example of a project or account where you improved profitability.
- Describe your experience managing RFPs, preparing commercial proposals, coordinating subcontractors and suppliers, developing project schedules, and overseeing delivery. How do you ensure quotations are accurate, projects remain on schedule, and customer commitments are met?
- Describe the CRM, ERP, project management, and reporting systems you have used. Provide an example of how you implemented a dashboard, standardized workflow, or technology improvement to strengthen customer service, operational efficiency, project visibility, or business growth.
- Describe your leadership approach when coordinating internal teams, consultants, contractors, and customer stakeholders. Please also provide your annual base salary expectations in CAD, your earliest available start date, and your relevant experience that would enable you to achieve the first-year target of at least $900,000 in account gross profit.

Work Location: In person

📌 Senior Program Manager (Canada)
🏢 MTLI Group of Companies
📍 Canada