Job Summary

Country Dental is seeking a dynamic and organized Front Desk Coordinator to be the welcoming face of our office. We are skilled, customer-centric, and inclusive. Our strength is our diverse team that brings in highly competitive experience gained from all over the world. Our team values collaboration and a passion for delivering excellent customer service.

Our work environment includes:

- Modern office setting
- Collaborative Teamwork
- Professional and friendly atmosphere
- Regulated & Compliance based
- Patient & staff centric

This vital role involves managing front desk operations, providing exceptional customer service, and supporting administrative functions to ensure smooth daily operations. The ideal candidate will be energetic, detail-oriented, and possess strong communication skills to create a positive first impression for visitors, patients and team members alike. This paid position offers an exciting opportunity to develop your administrative expertise in a fast-paced environment.

Duties

- Greet visitors, clients, and staff warmly, ensuring a professional and friendly atmosphere at all times
- Manage multi-line phone systems, screen calls, and direct inquiries efficiently
- Handle all incoming and outgoing correspondence, including emails and mail distribution
- Maintain organized filing systems, both physical and digital, ensuring easy retrieval of documents
- Perform data entry tasks accurately using Microsoft Office applications and Google Workspace tools
- Proactively engage in recalls initiatives to schedule and book appointments for patients that are due or for follow up visits.
- Manage the recall scheduling process efficiently using the dental software.




- Schedule appointments, meetings, and coordinate calendars for team members
- Maintain accurate and up-to-date patient records.
- Collaborate with administrative team, hygienists and other staff to ensure seamless data flow and accurate reporting.
- Ensure the front desk area remains tidy and well-stocked with necessary supplies
- Proofread documents for accuracy and clarity before distribution
- Be able to work in fast-paced environment.

Requirements

- Proven clerical experience with strong organizational skills in an office environment
- Excellent customer service skills with professional phone etiquette and communication abilities
- Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace applications
- Strong computer skills including data entry, typing speed, and familiarity with multi-line phone systems
- Medical or dental office experience is a plus, especially as a receptionist or administrative assistant in healthcare settings
- Ability to handle multiple tasks efficiently while maintaining attention to detail
- Knowledge of filing systems, proofreading techniques, and general clerical procedures
- Demonstrated organizational skills with the ability to prioritize tasks effectively

Join our team as a Front Desk Coordinator and become an essential part of our vibrant office environment!

Pay: $23.00-$29.00 per hour

Expected hours: 38.0 – 44.0 per week

Benefits:

- Company events
- Dental care
- On-site parking
- Paid time off

Ability to commute/relocate:

- Fergus, ON N1M 2R3: reliably commute or plan to relocate before starting work (preferred)

Experience:

- Dental receptionist: 1 year (preferred)

Work Location: In person

📌 Front Desk Coordinator (Fergus)
🏢 Dental Office
📍 Fergus