About Us - Why you’ll love working at Britnell

At Britnell Ventures, we run multiple e-commerce businesses under one roof, so no two days are ever the same—keeping things fast-paced, fresh, and genuinely exciting. Our success is driven by a truly amazing, tight-knit group where personal ownership is key, ideas get heard, and every win is celebrated together. We genuinely enjoy working alongside each other and tackling every challenge as a team.

The Role

Are you a natural "people person" who loves helping others? As a Customer Service Representative, you’ll be the compassionate front line of our business, solving real problems with patience, empathy and a positive attitude. If you thrive on making someone’s day easier while contributing to a productive, supportive team, this role is made for you!

Key Responsibilities

Customer Care & Advocacy

- Serve as the friendly, empathetic point of contact for phone and email inquiries.
- Provide tailored product recommendations for our essential healthcare and daily living lines to confidently guide customers toward the right products.
- Support seniors and family caregivers with patience, clarity, and genuine care.

Order Management

- Enter and manage orders, account details, and shipping updates using our internal e-commerce and CRM systems.
- Assist customers with order tracking, general account updates and resolution of delivery issues.

Team & Process Improvement

- Collaborate with team members to identify recurring customer issues or bottlenecks.
- Share actionable feedback and ideas to refine internal tools, workflows, and customer touchpoints.

What You Bring to the Team

- Empathy & Customer Focus: A compassionate, positive attitude with a genuine commitment to supporting customers, seniors, and caregivers through explicit, thoughtful communication.
- Product Ownership:



An eagerness to become familiar with our specialized product lines and guide customers through product details with professionalism and confidence.
- Communication & Call Handling: Excellent phone manner, clear written and spoken English, and comfort handling both incoming and outbound calls with patience and composure. Fluency in French is a welcome bonus, but not required.
- Tech-Savvy Mindset: Comfortable navigating tools like (Google Workspace, Gmail) with an interest in exploring new technologies, including AI tools, to streamline workflows.
- Attention to Detail & Organization: Exceptional accuracy when entering customer information and order notes, paired with strong time-management skills to prioritize tasks in a fast-paced environment.

Job Details

- Job Type: Full Time Permanent (Existing position)
- Schedule: 40 hours per week (between 8:30am - 5:30pm EST Monday - Friday)
- Salary: $42,000 per year with guaranteed pay increase after 1 year
- Location: In-person at our Oakville, ON location
- Benefits: Eligible for Health Spending Account (HSA) program after 3-month probation

Ready to Apply?

We’d love to learn more about you! Please submit your resume and a cover letter to complete your application. To show us you have an eye for detail, please include the following in your cover letter:

- A bit about yourself and why you are excited about this role
- Fun Question: If you could have any superpower, what would it be and why?

Please note: Applications without a cover letter or answer to the fun question will be considered incomplete and will not be reviewed. We look forward to reading your response!

Pay: $42,000.00 per year

Ability to commute/relocate:

- Oakville, ON L6L 5V3: reliably commute or plan to relocate before starting work (required)

Language:

- French (preferred)

Work Location: In person

📌 Customer Service Representative (CSR) (Oakville)
🏢 Britnell
📍 Oakville