Sandcastle Fitness | South Surrey / White Rock
Expected total earnings: $25–$30/hour, including commission
Base pay: $20–$24/hour + commission | In person

Build relationships. Grow memberships. Help lead the club.

Sandcastle Fitness is looking for someone who enjoys people, takes pride in their work, and wants the opportunity to make a meaningful contribution.

As our Assistant Club Manager, you’ll work closely with the Operations Manager, focusing on membership sales, outstanding member service, and helping lead the front-desk team.

You’ll be someone members recognize and trust, teammates can depend on, and management can count on to follow through. In return, you’ll have a regular schedule, ongoing coaching, commission opportunities, and room to grow within our company.

Why Sandcastle?

Sandcastle Fitness has been part of the South Surrey and White Rock community for more than 40 years. Relationships are at the heart of our club: members know our team, familiar faces become friends, and the welcome people receive matters.

We’re a close team within a growing group of fitness clubs. Your work will be visible, your ideas will be heard, and you’ll work directly with managers who can support your development.

What you’ll do

Membership sales

- Welcome prospective members, learn about their goals, and help them choose the right membership.
- Deliver engaging club tours, explain membership options, address objections, and confidently ask for the sale.
- Follow up consistently with inquiries, trial visitors, and existing leads by phone, email, and through our CRM.
- Keep prospect information organized and follow through on agreed next steps.
- Connect members with our personal training team and book consultations.
- Work toward monthly targets of approximately 40 new memberships and 20 personal training consultations.

Member experience

- Greet members personally and create a welcoming atmosphere from arrival to departure.
- Handle calls, membership questions,



account issues, and concerns professionally.
- Resolve routine concerns within club policies and involve management when appropriate.
- Take ownership of requests so members receive answers and issues are followed through.
- Uphold check-in requirements and gym etiquette respectfully and consistently.

Front-desk leadership

- Lead by example in sales, service, reliability, and professionalism.
- Help keep shifts organized and support teammates in following club procedures.
- Recognize what needs attention, use good judgment, and take action without repeated reminders.
- Support the training and development of front-desk staff.
- Complete routine club walkthroughs to check safety, presentation, and the member experience, bringing issues to the appropriate team.
- Work with the Operations Manager to improve how we serve members and run the front desk.

Who will thrive here?

You enjoy making people feel welcome and are comfortable starting conversations, making follow-up calls, and asking for the sale. You’re also dependable: when you commit to something, people can trust that it will get done.

We’re looking for:

- Demonstrated success in sales and customer service, ideally with at least two years of relevant experience.
- Strong communication skills in person and over the phone.
- Organization, initiative, and consistent follow-through.
- Confidence handling concerns and upholding standards calmly and respectfully.
- Willingness to learn, receive coaching, and put feedback into practice.
- A genuine interest in fitness and helping people feel comfortable in a gym.





Experience in fitness, retail, hospitality, or another customer-focused business is welcome. Previous keyholder, shift supervisor, or team-lead experience is an asset.

What you’ll receive

Pay and benefits

- Expected total earnings of $25–$30/hour, including commission. Actual earnings vary with base rate, hours worked, and sales results.
- Guaranteed base pay of $20–$24/hour, based on relevant experience and demonstrated ability.
- $10–$25 per membership sold, plus $15 per personal training consultation booked.
- Dental, extended health, and vision benefits after six months.
- In office parking, store discounts, and a wellness program.

Coaching and career development

- Regular sales and customer-service coaching.
- Training in resolving member concerns and leading effective shifts.
- A structured performance and development review after 90 days.
- Opportunities to earn greater responsibility through strong results and sound judgment.
- Consideration for future management opportunities across our growing group of clubs.

Schedule

You’ll work a set weekly schedule, primarily afternoons and evenings, with occasional minor adjustments.

Primary shift: 2:00 p.m.–10:00 p.m.

Your regular working days will be discussed during the hiring process.

How to apply

Apply through Indeed with your résumé and brief answers to these questions:

- What sales targets have you worked toward, and what results did you achieve?
- Tell us about a time you noticed something needed attention and took responsibility for getting it done.
- Why does this opportunity interest you, and what is your availability?

Specific examples help us understand what you would bring to the team. A separate cover letter is optional.

Pay: $25.00-$30.00 per hour

Expected hours: 40.0 per week

Benefits:

- Dental care
- Extended health care
- On-site gym
- On-site parking

Work Location: In person

📌 Assistant Club Manager — Sales & Member Experience (Surrey)
🏢 Sandcastle Fitness
📍 Surrey