Division: mistral Communities

Reports to: Manager of Warranty, Compliance & Property Operations

Location: Ottawa, ON

Status: Permanent, Full time

Salary/Wage: $49,920 - $72,800 per annum

Hours of Work: 40 hours per week

Vacancy Type: New Position

Application Deadline: November 5, 2026

Submit to: Apply directly on Indeed

Posting #: 07-MC-2026

mistral Group builds ownership, rental, and retirement communities across Eastern Ontario, with projects in Ottawa, Brighton, Cobourg, Grafton, and Garden Hill.

Our work is guided by a single vision: to build communities where people still want to live fifty years from now. That standard shapes every decision we make, from land acquisition and planning through construction, sales, hospitality, and property management. As a fully integrated developer, we manage all of it in-house, through mistral Communities, mistral General Contracting, mistral Site Services, and Legacy Living. Vertical integration means quality and accountability stay under one roof, across every stage of a project's life.

We hold ourselves to a high standard and grow with intention, prioritizing long-term value and treating every community as a lasting responsibility. For people who want their work to matter beyond the immediate deliverable, mistral Group is built on that same commitment.

Job Summary

Reporting to the Manager of Warranty, Compliance & Property Operations, the Warranty Service Technician performs warranty repairs, deficiency corrections, maintenance work, and tenant service activities across mistral Communities' residential, commercial, and mixed-use projects. This hands-on role conducts inspections, completes repairs, and resolves customer and tenant concerns while maintaining quality standards and a positive customer experience. The Technician may also support construction operations during periods of reduced warranty activity.

Duties and Responsibilities:

1. Warranty & Tenant Services

1.1 Perform warranty repairs, deficiency corrections, maintenance work, and general carpentry repairs in occupied homes, rental units, commercial spaces, and common areas.

1.2 Respond to homeowner, tenant, and property management service requests in a professional, timely, and customer-focused manner.

1.3 Conduct warranty inspections to assess reported deficiencies and determine appropriate corrective actions.

1.4 Complete follow-up visits and repairs in accordance with company standards, warranty requirements, and established service levels.

1.5 Document service requests, completed repairs, outstanding deficiencies, and materials used.

1.6 Assist with occupancy inspections, warranty reviews, and customer walkthroughs as required.

2. Field Maintenance & Repair Services

2.1 Perform general maintenance, repair, and handyman tasks as required within residential homes, model homes, sales offices, and company properties.

2.2 Complete minor carpentry, drywall, painting, caulking, finishing, hardware installation, and touch-up work.

2.3 Troubleshoot and resolve service issues relating to building finishes, fixtures, and residential construction components.

2.4 Assess repair requirements and recommend cost-effective solutions.

2.5 Maintain tools, equipment, and materials necessary for daily service operations.

2.6 Perform all maintenance, repair, and service activities in accordance with company safety policies, procedures, and applicable legislation.

2.7 Maintain tools, equipment, vehicles, and work areas in a safe, clean, and organized condition.

2.8 Identify and report hazards, unsafe conditions, or incidents promptly.

3. Construction Support





3.1 Assist with pre-delivery inspections (PDIs), occupancy inspections, and deficiency identification activities.

3.2 Provide support to construction teams as operational needs require and during periods of reduced warranty and service activity.

3.3 Assist with finishing work, touch-ups, deficiency corrections, and general construction tasks within the scope of skills and experience.

3.4 Identify and report quality concerns, recurring deficiencies, and workmanship issues to the appropriate project team.

3.5 Support project teams in maintaining quality standards and ensuring homes and units are ready for occupancy.

4. Trade Partner Support

4.1 Assist the Manager of Warranty, Compliance & Property Operations with coordinating subcontractors and service providers when specialized repairs are required.

4.2 Facilitate site access and communicate repair requirements as needed.

4.3 Verify completed work meets company quality standards.

4.4 Escalate concerns regarding workmanship, responsiveness, or recurring deficiencies to the Manager of Warranty, Compliance & Property Operations.

5. Customer & Tenant Relations

5.1 Serve as a professional field representative of mistral Group when interacting with homeowners, tenants, trade partners, and property management representatives.

5.2 Communicate repair timelines, work progress, and service updates clearly and professionally.

5.3 Build positive relationships with customers and tenants by providing responsive, courteous, and solution-oriented service.

5.4 Address customer concerns in a respectful manner and escalate issues when required.

5.5 Support a positive customer experience through quality workmanship and effective communication.

6. Quality Assurance & Continuous Improvement

6.1 Identify recurring construction issues and communicate trends to project teams.

6.2 Assist with investigations into warranty claims and quality concerns.

6.3 Participate in site inspections and quality reviews as required.

6.4 Recommend improvements to service processes, workmanship standards, and deficiency tracking.

6.5 Support implementation of corrective actions aimed at reducing warranty issues.

6.6 Promote continuous improvement through proactive problem solving and communication.

6.7 Contribute to maintaining high-quality standards across all projects.

6.8 Promote a culture of safety, quality, and continuous improvement through proactive communication and adherence to established procedures.

7. Other

7.1 Works in a safe manner and ensures division operations are carried out in a secure manner in accordance with the Occupational Health and Safety Act, associated regulations, mistral Group of Companies’ policies, procedures and other associated legislation.

7.2 Other related duties as assigned.

The successful candidate will possess the following:

Education

- Diploma, certificate, or apprenticeship in a skilled trade, construction, building maintenance, carpentry, or a related discipline preferred.

License, Registration and Training

- Trade certification in carpentry or a related construction trade considered an asset.
- WHMIS, Working at Heights,



and other health and safety training related to the duties listed above considered an asset.
- Valid and unrestricted Class “G” drivers’ licence with the ability to travel to job sites as required.

Experience

- Minimum five (5) years of experience performing residential construction repairs, deficiency corrections, warranty service, property maintenance, handyman work, or related field service activities within a residential construction environment.
- Experience working directly with homeowners, tenants, or customers in a service-oriented environment.

Knowledge, Skills and Abilities

- Working knowledge of Tarion Warranty Corporation Construction Performance Guidelines and warranty coverage requirements.
- Knowledge of residential construction methods, materials, building systems, repair techniques, applicable building codes, occupational health and safety requirements, and industry best practices.
- Strong troubleshooting, problem-solving, and diagnostic skills.
- Ability to identify deficiencies, determine appropriate corrective actions, and complete repairs independently.
- Solid customer service and interpersonal skills with the ability to interact professionally with homeowners, tenants, trade partners, and colleagues.
- Strong verbal and written communication skills.
- Ability to prioritize work, manage multiple service requests, and meet established timelines.
- Ability to work independently with minimal supervision while contributing effectively as part of a team.
- Proficiency with mobile devices, tablets, and software applications used for service documentation and field reporting.

A combination of education, training and experience may be considered.

We thank all applicants for their interest in the posted position; however, only those selected for an interview will be contacted.

Consistent with our core values, Mistral Group of Companies is an equal opportunity employer committed to providing an inclusive, barrier-free recruitment and selection experience, and work environment. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process up to the point of undue hardship. If you require accommodations, please contact Human Resources ([email protected]) to make appropriate arrangements.

Please be advised that Mistral Group of Companies may use Artificial Intelligence (AI) technology at any stage of the hiring process, including screening, evaluating, and selecting qualified candidates.

Mistral Group of Companies also frequently audits resumes of internal and external applicants to validate the accuracy and trustworthiness of information provided. Falsification of information at any time throughout the recruitment process may result in disqualification. Internal applicants may be subject to discipline, up to and including termination.

Pay: $49,920.00-$72,800.00 per year

Benefits:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:

- Ottawa, ON K2C 0P9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Trade certification in carpentry or a related construction trade considered an asset.

Education:

- AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

- construction, deficiency corrections, warranty: 5 years (required)
- property maintenance: 5 years (required)
- working directly with homeowner and/or tenant: 1 year (preferred)

Work Location: In person

📌 Warranty Service Technician (Ottawa)
🏢 Mistral Group
📍 Ottawa