Medical Office Administrator

Location: Hamilton, ON
Employment Type: Full-Time
Compensation: Hourly Wage
Schedule: Full Time, Saturdays as required.

About Us

Afiya Hamilton Pain Clinic is a specialty medical practice dedicated to providing high-quality, patient-centred care. Our team works collaboratively to deliver efficient, compassionate, and coordinated care to patients referred for specialized assessment and treatment.

We are seeking a friendly, organized, and detail-oriented Medical Office Administrator to join our team. The ideal candidate is comfortable working in a fast-paced clinical environment, enjoys interacting with patients, and takes pride in keeping an office running smoothly.

Key Responsibilities

- Serve as the first point of contact for patients by phone, email, and in person.
- Schedule and coordinate specialist consultations, follow-up appointments, and medical procedures.
- Manage incoming referrals, process patient registrations, and maintain accurate electronic medical records.
- Communicate with patients, physicians, referring healthcare providers, pharmacies, and other medical offices as required.
- Prepare and organize medical documentation, correspondence, requisitions, and forms.
- Monitor referral queues, appointment availability, cancellations, and waitlists.
- Support physicians and other clinical team members with day-to-day administrative needs.
- Manage incoming and outgoing communications, including telephone calls, faxes, and electronic messages.
- Verify and update patient demographic and insurance information, as applicable.
- Maintain patient confidentiality and comply with applicable privacy legislation and clinic policies.
- Assist with general office operations, including filing, data entry, supply management, and other administrative duties.

Qualifications and Experience

- Medical Office Administration certificate or diploma preferred.




- Previous experience in a medical office, specialty clinic, or healthcare setting is an asset.
- Knowledge of medical terminology and common clinical workflows.
- Experience with electronic medical record (EMR) systems is an asset.
- Strong computer skills, including proficiency with email, electronic documentation, and scheduling systems.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to prioritize tasks, manage competing demands, and work efficiently in a busy environment.
- Demonstrated professionalism, discretion, and commitment to patient confidentiality.

Key Competencies

The successful candidate will demonstrate:

- Patient-centred service: Communicates with patients in a courteous, empathetic, and professional manner.
- Organization and time management: Coordinates multiple providers, appointments, and administrative tasks effectively.
- Attention to detail: Maintains accurate records and ensures information is processed appropriately.
- Problem-solving: Handles scheduling challenges and routine patient inquiries calmly and efficiently.
- Teamwork: Works collaboratively with physicians, administrative staff, and other healthcare professionals.
- Adaptability: Responds positively to changing priorities and evolving clinic needs.
- Professionalism: Demonstrates sound judgment, discretion, reliability, and accountability.

What We Offer

- The opportunity to work in a collaborative specialty healthcare workplace.
- A supportive team that values professionalism, communication, and continuous improvement.
- Opportunities to develop medical administration skills and gain experience in specialized medicine.
- Health Spending Account
- Additional role-specific training.

Pay: $20.00-$25.00 per hour

Benefits:

- Company events
- Extended health care
- On-site parking
- Paid time off

Work Location: In person

📌 Medical Office Administrator (North End East)
🏢 Afiya Hamilton Pain Clinic
📍 North End East