MATT & NAT is a vegan line designed in Montreal, Canada since 1995. Inspired by everyday life, architecture and nature, the collections focus on creativity, functionality, color, and on being environmentally aware. Linings are always made out of 100% recycled plastic bottles.

We are looking for a customer-focused and organized Customer Service Representative to join our team and support both our e-commerce and wholesale operations. This role is responsible for providing excellent customer service to online customers and wholesale accounts, ensuring orders are processed accurately and customer inquiries are handled efficiently.

The ideal candidate is detail-oriented, proactive, and comfortable managing multiple priorities in a quick-paced environment.

Responsibilities

E-commerce Customer Service

· Respond to customer inquiries by email and other communication channels regarding online orders, shipping, returns, exchanges, and product information.

· Assist customers with order status updates, delivery issues, and general product inquiries.

· Process returns, exchanges,



refunds, and other order-related requests in accordance with company policies.

Wholesale Customer Service

· Provide day-to-day customer service and support to wholesale accounts.

· Process wholesale orders and ensure order details are entered accurately.

· Respond to inquiries regarding order status, product availability, shipping, and delivery timelines.

· Follow up on outstanding orders, backorders, and order discrepancies.

Qualifications

· Previous experience in customer service, order processing, or a similar role.

· Fluency in both English and French, with strong written and verbal communication skills

· Excellent organizational skills and attention to detail.

· Proficiency in Microsoft Office;

· Strong leadership skills

Expected hours: 40.0 per week

Benefits:

- Casual dress
- Dental care
- Life insurance
- On-site parking
- Paid time off

Work Location: In person

📌 Customer Service Representative- E-commerce & Wholesale (Saint-Laurent)
🏢 MATT & NAT
📍 Saint-Laurent