24 Oct
|
apptoza
|
Toronto
Role: IVR-Contact Centre Engineer
Location:
Toronto, ON Duration: FullTime
Job Description
Lead the design, development, implementation, and support of IVR and Contact Center applications. Solid experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance). Experience in contact flow design, call routing, self-service solutions, and speech recognition. Knowledge of CTI integration, APIs, web services, and backend system integrations. Experience with cloud-based contact center solutions and telephony technologies. Strong project management and stakeholder management skills. Familiarity with Agile/Scrum methodologies. Excellent problem-solving, communication, and leadership skills. Strong knowledge of AWS Amazon Connect"
📌 IVR-Contact Centre Engineer (Toronto)
🏢 apptoza
📍 Toronto