Position Summary Temporary Full-Time Appendix D Support Staff, replacement contract position (November 9, 2026 – December 24, 2026, with the possibility of extension) The Library Services Technician will provide excellent customer service and frontline library services through in-person and virtual channels, within a cross-trained, blended service model. The incumbent will deliver foundational research and learning support using established procedures and tools, provide circulation and access services, support academic integrity and citation practices using college-approved resources, promote an Open Education-first approach, and provide first-level technology assistance. The successful candidate will be required to conduct on-site work five days per week at Conestoga’s Doon campus, located at 299 Doon Valley Dr. in Kitchener. The Library Technician will work Monday to Friday, 9:30 a.m. to 5:00 p.m. Based on operational needs, shifts may be adjusted to 7:30 a.m. to 3:00 p.m. or 8:30 a.m. to 4:00 p.m. Occasional travel will be required between Conestoga campuses located in Waterloo and Cambridge. Responsibilities Frontline services
• Provide timely, courteous service at library service points and virtual channels (e.g., MS Teams, online forms, AskOn), responding to inquiries using established procedures
• Open and close service points; complete routine tasks and prepare spaces for use
• Conduct reference interviews to clarify needs; provide basic reference and directional support
• Support users in navigating the website, library catalogue, and library databases to find and access resources; promote appropriate use of licensed and open resources
• Foster a safe, inclusive environment by modelling service standards and escalating incidents
• Provide orientation-level instruction on services, spaces,



and tools; support workshops and tours
• Support accessibility by assisting with basic assistive technology and referring to specialized supports Research and learning support
• Guide students in the research process (e.g., clarifying topics, developing keywords, selecting tools, refining searches)
• Assist users in finding and accessing materials (e.g., locating items, accessing full text, basic troubleshooting, and using holds or resource sharing)
• Support citing, referencing and academic integrity using approved resources; troubleshoot citation tools and refer complex cases Circulation, access, and user accounts
• Maintain patron records in accordance with privacy requirements; explain borrowing policies, fines, fees, and responsibilities
• Support access services (e.g., course reserves, equipment lending, space bookings, retrieval from storage)
• Follow requirements for access and sharing of materials (e.g., copyright, licensing, accessibility)
• Receive, route, and track incoming and outgoing materials (e.g., courier, interlibrary loan) and maintain accurate records
• Support collection upkeep (e.g., shelving, shelf reading, shifting, basic repairs, identifying items for withdrawal) Technology, computing, and productivity support
• Provide first-level assistance with common technology issues in the library (e.g., printing, scanning, Wi-Fi access, and account sign-in)
• Support lending, booking,



and basic troubleshooting of library technology following established workflows
• Deliver brief coaching on productivity tools Communications, outreach, and service promotion
• Contribute to service promotion by drafting, scheduling, and maintaining communications (e.g., signage, digital displays)
• Collaborate with staff to promote services and resources and support events, orientations, and outreach (e.g., tours, tabling)
• Collect, summarize, and enter service statistics to support reporting and continuous improvement Operational support and team contribution
• Follow documented procedures by identifying gaps or improvements and helping update documentation, FAQs, workflows, and training materials
• Contribute to departmental projects for workflow and procedural improvement to services Qualifications
• A minimum two-year diploma in Library and Information, Library and Information Technology, Library and Information Science, or Libraries and Digital Technologies is required
• A minimum of two years of customer service experience in a library, education, retail, hospitality or other public-facing service setting is required
• Experience working with students who face learning barriers, including students with diverse learning needs, and learning barriers is preferred
• Strong interpersonal, written, and verbal communication skills with a demonstrated commitment to customer service; ability to work independently and collaboratively while maintaining attention to detail and confidentiality
• Strong problem-solving skills with the ability to manage multiple priorities, work under pressure, and adapt to changing demands
• Access to reliable transportation and the ability to travel to other Conestoga campuses

📌 Library Services Technician (Kitchener)
🏢 Conestoga College
📍 Kitchener