The Assistant Housekeeping Manager supports the Director of Housekeeping in the daily management and operation of the housekeeping department. This role assists in supervising staff, coordinating schedules, conducting inspections, managing inventory, and ensuring compliance with cleanliness, safety, and brand standards. The position contributes to operational efficiency, employee performance, and overall guest satisfaction.

Key Duties and Responsibilities

Duties may include, but are not limited to, the following:

- Assist in managing the daily operations of the housekeeping department to ensure service standards are met.
- Support the planning, scheduling, and coordination of housekeeping supervisors and staff in accordance with operational needs.
- Conduct inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness, safety, and quality standards.
- dentify, document, and report maintenance issues, safety hazards, or deficiencies to the appropriate department.
- Assist with inventory control, including ordering, receiving, and maintaining supplies, equipment, and linens.
- Coordinate repairs and maintenance of housekeeping equipment.
- Support recruitment, onboarding, training, and coaching of housekeeping staff.
- Participate in performance evaluations and corrective action, in collaboration with the Director of Housekeeping.
- Assist with administrative functions such as scheduling, payroll review, budgeting support, and record-keeping.
- Respond to guest requests, concerns, or complaints in a timely and professional manner, supporting service recovery efforts.
- Promote a positive, respectful, and team-oriented work environment.




- Perform any other job-related duties as assigned.

Qualifications and Employment Requirements

- Post-secondary education in hotel management, hospitality, business administration, or a related field preferred.
- Equivalent combination of education and extensive housekeeping supervisory experience may be considered.
- Minimum of 3–5 years of experience in housekeeping or hotel operations, including at least 1–2 years in a supervisory or leadership role.
- Strong organizational, leadership, and communication skills.
- Ability to plan, prioritize, and manage multiple tasks in a fast-paced environment.
- Proficiency in basic administrative and reporting functions.
- Flexible availability, including evenings, weekends, and statutory holidays as required by operations.
- Knowledge of occupational health and safety legislation and hotel compliance standards.
- English proficiency required; bilingualism (English/French) considered an asset.
- Fast-paced hospitality environment requiring attention to detail, leadership presence, and teamwork
- Frequent standing and walking throughout the shift.
- Occasional bending, reaching, lifting, and carrying of supplies or equipment within safe limits.
- Ability to work under pressure while maintaining professionalism and service standards.

Perks:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking

Ability to commute/relocate:

- Moncton, NB: reliably commute or plan to relocate before starting work (required)

Experience:

- Cleaning: 3 years (preferred)

Work Location: In person

📌 Assistant Housekeeping Manager (Moncton)
🏢 Crowne Plaza Moncton Downtown
📍 Moncton