Overview

We are seeking a customer-focused Currency Exchange Manager to oversee daily exchange operations and deliver accurate, professional service. This role combines transaction oversight, sales, customer relationship management, and administrative responsibilities. The manager helps maintain efficient processes, supports a positive customer experience, and ensures records and office operations are organized and up to date.

Duties

- Oversee daily currency exchange operations and help ensure transactions are handled accurately and in accordance with established procedures.
- Welcome customers, understand their needs, explain available services, and provide attentive customer service.
- Support sales by identifying relevant services and building lasting customer relationships.
- Handle customer questions and concerns professionally, using sound judgment and negotiation skills when resolving issues.
- Maintain customer records and follow-up activity using customer relationship management tools.
- Complete accurate data entry, transaction documentation, and filing.
- Manage routine office tasks, including correspondence, document organization, and phone communications, demonstrating strong phone etiquette.
- Coordinate operational and facility-related requests, using CMMS tools where applicable.
- Support property- or site-related administrative needs and coordinate with relevant teams.




- Use Yardi and other business software as needed to maintain records and support operations.
- Help improve workflows, maintain organized records, and uphold a professional, welcoming environment.

Qualifications

- Experience in currency exchange, financial services, retail operations, or a related customer-facing role is preferred.
- Office experience and administrative experience are robust assets.
- Background in sales, customer service, or property management is preferred.
- Familiarity with Yardi, CMMS, and customer relationship management systems is an advantage.
- Strong attention to detail and accuracy when handling transactions, records, and data entry.
- Excellent communication, phone etiquette, and customer relationship skills.
- Demonstrated ability to resolve concerns professionally and apply negotiation skills appropriately.
- Organized and dependable, with the ability to manage competing priorities and maintain accurate filing.
- Comfortable learning new systems, following established procedures, and working collaboratively.

Pay: $19.00-$24.00 per hour

Expected hours: 20.0 – 35.0 per week

Benefits:

- Flexible schedule

Education:

- Bachelor's Degree (preferred)

Experience:

- Cash handling: 5 years (required)
- Math: 3 years (preferred)

Work Location: In person

📌 CURRENCY EXCHANGE MANAGER (Newton)
🏢 Swarn Exchange and Bullions
📍 Newton