Competition Number

ESC07330

Org Code/Description

Entrepreneurship & SmallBusiness NC-39812-DEPT

Location

Saskatchewan Polytechnic Regina Campus

Posting Title

Instructor - Corporate & Customized - Continuing Education Contract - (CUST 1604 - Customer Service Essentials)

Contract Start Date

01/04/2027

Contract End Date

06/30/2027

Contract Rate

$60 per hour

Ongoing

No

Bargaining Unit

Faculty Association

Course Dates and Times

Contract Hours/Contract Hours per Student

Total Contract Hours

Based on Student Enrollment

Supervisor ID Number

000144476

Supervisor Position Number

Posting Status

Open

Date Posted

10/19/2026

Closing Date

11/02/2026

The following course date & delivery method may be subject to change due to the current situation.

Customer Service Essentials – April 21 – 22, 2027. This is an online delivery course that runs on Wednesday & Thursday from 12:30pm – 4:00pm.

More courses & dates may be added as required. You may be considered to facilitate group & customized training as required. You will be given notice of this ahead of time.

Notes

Quick Link

https://careers.saskpolytech.ca/postings/66428

Job Duties/Qualifications, Skills and Abilities (QSA)

Job Duties

Job Duties

- Prepare and facilitate the delivery of Customer Service Workshops for both public and corporate clients.
- Ability to model excellence communication,



listening and oral presentation skills.
- Answer student questions and provide individual feedback on service excellence and customer service skills.
- Revise curriculum, develop appropriate learning activities and teaching plans for each teaching assignment.
- Manage the classroom to provide an optimum learning setting for students.
- Work co-operatively with the Continuing Education Consultant and colleagues in “team” environment.

QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE

Description

Required Qualifications

- Four year Bachelor of Education degree with a major in Business Education;

OR Four year Bachelor of Education degree plus an Office Education
certificate; OR an equivalent combination of education and recent, relevant
experience.- Expert understanding of customer service practices.

- Expert oral communication background, a strong understanding of conflict theory, and strategies used to diffuse conflict.
- Ability to apply basic principles and practices of adult education to assist learners with the required knowledge and skills.
- Recent relevant industry teaching experience preferred.

- Ability to effectively use a variety of instructional techniques when presenting the material such as role plays.

- Must be available to travel across the province to deliver customized courses.

Desired QSA

📌 Instructor - Corporate & Customized - Continuing Education Contract - (CUST 1604 - Customer Service Essentials) (Regina)
🏢 Saskatchewan Polytechnic
📍 Regina