Overview

We are looking for a reliable, organized, and customer-focused Body Shop Customer Service & Parts Coordinator to join our automotive collision repair team.

This is a hands-on position that combines customer service, phone calls, scheduling, parts ordering, paperwork, and day-to-day coordination of repair jobs.

The ideal candidate is someone who can stay organized in a busy body shop environment, communicate professionally with customers and suppliers, and keep multiple repair jobs moving forward.

Automotive or body shop experience is an asset, but we are also willing to train the right person who has strong organizational and customer-service skills.

Key Responsibilities

- Answer incoming phone calls and respond to customer inquiries
- Greet customers and provide qualified customer service
- Schedule vehicle appointments, drop-offs, and pickups
- Communicate with customers regarding repair status and timelines
- Coordinate repair schedules with technicians and management
- Order automotive parts from dealerships and suppliers
- Track parts orders, deliveries, backorders, and returns
- Verify parts and quantities when they arrive
- Follow up with suppliers regarding delayed or incorrect parts
- Prepare and maintain repair orders and customer paperwork
- Enter and update information in the shop management system
- Organize invoices, receipts, estimates, and other documentation
- Coordinate communication between customers, technicians, suppliers, and management
- Assist with insurance-related paperwork and repair documentation when required
- Keep customer and vehicle information accurate and up to date
- Help ensure vehicles move through the repair process efficiently
- Perform general administrative duties as required

What We're Looking For

- Excellent customer service and communication skills
- Strong organizational and time-management skills
- Ability to multitask and prioritize in a busy environment
- Professional and friendly telephone manner
- Comfortable dealing with customers, suppliers, and automotive professionals
- Strong attention to detail
- Good computer skills
- Ability to learn automotive parts and repair terminology
- Ability to work independently and as part of a team
- Reliable, punctual, and responsible
- Positive attitude and willingness to learn

Automotive Experience — An Asset

Experience in any of the following is an advantage:

- Automotive body shop
- Collision repair
- Automotive parts
- Service advisor
- Parts advisor
- Automotive administration
- Auto dealership
- Insurance claims or estimating
- Shop management software

Knowledge of automotive parts and repair procedures is an asset, but training will be provided for the right candidate.

The Ideal Candidate

The right person for this position is someone who:

- Enjoys working with customers
- Can handle a busy phone line without becoming overwhelmed
- Is comfortable making calls to parts suppliers
- Keeps paperwork and schedules organized
- Pays attention to details
- Takes ownership of their responsibilities
- Can identify problems and follow through until they are resolved
- Works well with technicians and management
- Wants to build a long-term career in the automotive industry

What We Offer

- Full-time position
- Monday–Friday schedule
- Stable work environment
- Opportunity for long-term employment
- On-the-job training
- Opportunity to learn the collision repair business
- Competitive compensation based on experience
- Friendly and professional work environment

Please submit your resume through Indeed. In your application, please briefly describe your previous customer service, administrative, automotive, parts, or body shop experience.

We are looking for someone who is dependable, organized, and interested in becoming an significant part of our team.

Only candidates selected for an interview will be contacted.

Pay: $37,423.53-$66,655.79 per year

Work Location: In person

📌 Body Shop Customer Service & Parts Coordinator (Scarborough)
🏢 Advantage Automotive Refinishing
📍 Scarborough