Sleep Specialist / Customer Service Representative

Empowering Wellness, Mobility & Everyday Living

Are you passionate about helping others live healthier, more comfortable lives? Do you have a genuine interest in medical, wellness, and mobility products? Join our customer-focused team where your care and compassion will make a real difference every day.

Your day-to-day will include mask fittings, managing appointments, charting notes, and providing hands-on orientation and training for clients. When the consultation area is quiet, you’ll step in to support retail sales and customer service at the front of the store.

What You’ll Do

As a Sleep Specialist, you’ll build meaningful connections with clients and healthcare professionals while promoting wellness, education, and trusted solutions. Your role will be dynamic, customer-focused, and impactful.

As a Customer Service Representative, you’ll be the friendly and knowledgeable guide for our customers. Whether they're looking for advice on mobility aids, wellness products, or medical devices, you'll support their journey with empathy, professionalism, and expertise.

Here’s how you’ll make an impact:

- Client Engagement: Provide personalized consultations and support for sleep therapy solutions.
- CPAP Training: Learn and deliver CPAP education, fittings, and compliance support.
- Sales & Service: Help clients select products, rentals, and purchases, ensuring a smooth experience.
- Product Expertise: Stay up to date with sleep health products and CPAP technology through workshops and training.
- Reporting & Accountability: Maintain accurate records of client interactions and equipment use.
- Health & Safety:



Follow all relevant health, safety, and regulatory guidelines.
- Team Contribution: Embrace a collaborative, inclusive workplace by supporting other team members and participating in broader company initiatives.
- Provide personalized support for our customers, helping them find the right solutions while offering product insights, service details, and clear guidance on policies.
- Resolve customer concerns thoughtfully and effectively, with minimal management input.
- Recommend product upgrades, add-ons, or alternatives that better suit customers’ wellness needs—while also supporting sales goals.
- Demonstrate how to use and care for products (e.g., supports, braces, CPAP, mobility aids) and assist with fittings when needed.
- Handle day-to-day store functions: EPOS transactions, order intake, cycle counts, sales paperwork, cash control, government or funding programs, appointment bookings and stocking.
- Work with project teams, assist in case management, and support integrated service initiatives.
- Partner with internal teams and provide back-up support to senior reps when needed.

What You Bring

- A warm, customer-first approach with robust listening and communication skills (both verbal and written).




- Confidence and professionalism when speaking with customers over the phone or in-person.
- Solid knowledge of basic computer programs (Excel, Word, PowerPoint, and web platforms).
- A genuine interest in health and wellness, along with basic training or experience in:
- Daily Living Aids, Diagnostic & Therapy, Mobility Solutions, Supports & Braces, Incontinence, Respiratory Care (CPAP), and Sleep Health (depending on location).
- Comfort navigating CRM systems and retail inventory platforms/functions.
- Experience in a retail or customer service setting (0–2 years preferred).
- A High School diploma (or equivalent).
- Certifications or training in:
- Health & Safety
- Compression Therapy (Sigvaris) Training – offsite (as required)
- First Aid (as required) – offsite and if applicable
- Customer Excellence & Accessibility (AODA)
- Ability to manage multiple priorities and deliver exceptional customer experiences.
- Commitment to providing Legendary Customer Service and going above and beyond for clients.
- Accommodation is available upon request for applicants and employees with disabilities.

Why Join Us?

This is more than just a retail job—it’s a chance to empower individuals with the tools they need to live life to the fullest. We provide training, support, and a welcoming environment where your voice is heard, and your growth is supported. And as a valued member of our staff, you'll enjoy a comprehensive benefits package that supports your health, wellbeing, and work-life balance.

Pay: $20.00 per hour

Benefits:

- Extended health care
- On-site parking

Work Location: In person

📌 CSR and CPAP Specialist (Ajax)
🏢 Wellwise
📍 Ajax