Job Title:

Front Desk Medical Office Assistant (MOA) - KB Access Clinic - 1.0 FTE

Could this be you?

We are looking for a fabulous teammate who is excited to support the KB Access Clinic as they navigate support for unattached patient populations in the Kootenay Boundary. Several professional activities, such as supporting patient navigation, scheduling appointments, and supporting providers.

The Medical Office Assistant (MOA) is a member of our effective, dynamic, and creative team. We have a unique culture and attract people who want to contribute to our purpose driven mandate.

Interested? Please read on...

Location:

Must reside in the Kootenays, shifts at all locations:

- Nelson site (primary): KB Access Clinic at CFHC 518 Lake St, Nelson, BC V1L 4C6
- Castlegar site (some shifts): Circle of Indigenous Nations, 1801 Connors Rd, Castlegar, BC V1N 3N9
- Virtual: some work from home

Reports to:

Prima Executive Director and takes direction from the KB Access Clinic Manager, Prima Health Cooperative

Hours and Compensation:

- 30-35 hours per week (in-person 2 to 3 days per week at clinic locations, plus virtual support)
- $22 - 25 per hour based on experience

Background:

The KB Access Clinic is a new clinic opened in 2025 to provide essential primary care services to Kootenay Boundary residents who do not have a family practitioner. It is a hybrid model of virtual and in-person care. It features a dedicated team, including a full-time nurse practitioner, MOA and clinic manager with a rotation of physicians, ensuring a sustainable approach. This initiative hopes to stabilize access to care for patients and improve working conditions for healthcare providers.

The clinic operates as a group practice where patients see the first available provider. As providers start their shift, they will review the daily appointment schedule, triage appointments as needed,



review results from previous shifts, and liaise with the administrative team.

Providers will manage 3-5 patients per hour. The administrative team will work with providers to meet those targets through scheduling that allows for a mix of complex and short visits.

Patients will not attach to specific providers but may transition to longitudinal care with the clinic's nurse practitioner or other clinics in the region when available. The Access Clinic addresses short-term needs, easing the burden of a large unattached patient population.

Job Description:

Medical Office Administrator (MOA) – to work as part of the KB Access Clinic on a part-time basis to support patient in-person care with various Family Physicians and Nurse Practitioners and patient care services such as answering phone queries and booking.

Required Attributes:

- Proficient with Electronic Medical Record (EMR) software - Collaborative Health Record (CHR) EMR, considered an asset (Recorded training to be provided)
- Demonstrated ability to use digital technology and software such as GDrive and VOIP
- Experience as a MOA in a primary care setting
- Thrives in a fast-paced, team environment but can also work independently
- Ability to multitask and problem solve effectively
- Excellent customer service skills
- A positive attitude and strong communication skills
- Reliable and qualified
- Lives in the Kootenay Boundary region

General Duties and Responsibilities:

- Clinic reception,



patient greeting and patient follow up during clinic days
- Provide navigation at the clinic and to other care resources in the community
- Process incoming faxes: attach to patient chart, rename and date document appropriately
- Respond to patient inquiries via email, voice over internet phone (VOIP) or KB Patient Portal messaging in a helpful, respectful and efficient manner
- Calls, emails or sends KB Patient Portal messages to patients for follow up or to advise of results or other information as instructed by providers
- Complete tasks from providers, ie: schedule follow-up appointments, request information

from other providers/specialists, send faxes

- Approve online appointment requests from patients
- Maintains accurate and up-to–date electronic medical record, including the patient chart
- Processes new patient intake forms
- Uses Meditech and Pharmanet for updated contact info, pulls information for providers
- Ensures patient confidentiality
- Operates general office equipment (virtually) including SRFax, VOIP system, Adobe Acrobat PDF, Google Drive, Google Calendar, Zoom
- Completes daily tasks in order of priority
- Performs all other related clinical, administrative or special tasks as required
- May provide coverage for KB Access Clinic Manager for holidays/sick time

Education/Experience:

- Knowledge of medical office procedures considered an asset
- Familiarity with electronic medical records (EMR) considered an asset
- Previous reception experience considered an asset

Contact: Jill Irvine, [email protected], Shared Care Project Coordinator for more information or to submit your resume. Closing date November 15, 2026.

Job Type: Part-time

Pay: $22.00-$25.00 per hour

Expected hours: 30.0 – 35.0 per week

Work Location: Hybrid remote in Nelson, BC V1L 4C6

📌 Front Desk Medical Office Assistant (MOA) - KB Access Clinic - 1.0 FTE (Nelson)
🏢 Prima Health Cooperative
📍 Nelson