Overview
We are seeking a dedicated and personable Bellman to join our hospitality team, with an anticipated start date of November 16, 2026. This position will begin on a part-time basis during the slower season, with the opportunity to transition to full-time hours as business levels increase during the busy season.

The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm welcome. As a Bellman, you will assist guests with their luggage, provide information about the hotel and local area, and contribute to an overall positive guest experience.

Responsibilities

- Greets all guests passing through the lobby and provide assistance proactively.
- Delivers luggage to room upon check-in, picks-up luggage from room upon departure, moves luggage from and to storage room or Front Drive.
- Maintains proper records of deliveries and pick-ups.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodates special requests whenever possible; assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Demonstrates facilities and equipment in the rooms and explains the use of elevators and hours of outlet operation, etc.
- Performs errands for guests and the hotel that may require local travel off of the hotel property.
- Provides a high level of cleanliness in the lobby and luggage storage areas.
- Responds properly in any hotel emergency or safety situation.
- Shines bell carts.
- Completes shift checklist and passes on important information.
- Assists with responsibilities and duties in the absence or heavy volume in the areas of Door Staff and Concierge Staff.
- Valet park guest vehicles and drive responsibly
- Reports any damages on guest vehicles




- Must have the ability to perform other tasks or projects as assigned by hotel management and staff.
- Abide by the policies and procedures as set out in the Colleague Handbook and any other applicable policies.
- Must work harmoniously and professionally with colleagues and management.
- Attends all scheduled shifts, including shift work and weekend work in accordance with the schedules.
- Other duties as assigned

Requirements

- English (advance level)
- Must have a passion for delivering outstanding service
- Must be organized and detail oriented
- Must be able to stand for an entire shift
- Ability to maintain position for extended amounts of time in order to greet guests, offer assistance, and open doors in the lobby area
- Must be able to lift up to 100 lbs
- Must be able to push/pull bell carts up to 200 lbs
- Ability to work flexible schedule, including days, evenings, weekends and holidays.
- Possess and maintain a valid BC driver’s license with an acceptable driving record (This is a MUST).
- Multilingual or bilingual abilities are highly desirable to cater to diverse clientele.
- Excellent interpersonal skills with a focus on guest services and satisfaction.
- Ability to lift heavy luggage and perform physical tasks associated with the role.
- A positive attitude, strong work ethic, and willingness to learn about hotel operations.

Join our team as a Bell Person and play a key role in creating memorable experiences for our guests!

Pay: $21.65-$25.50 per hour

Expected hours: 16.0 – 24.0 per week

Application question(s):

- Would you be comfortable starting with only 2–3 shifts per week during the slower season, with the possibility of additional hours as business picks up? (schedule varies)
- Do you have previous experience working as a Bellman at a 4-star hotel?

Licence/Certification:

- Driving Licence (required)

Work Location: In person

📌 Bell Person- (Part Time / Full Time) (Central Vancouver)
🏢 EXchange Hotel Vancouver
📍 Central Vancouver